Giulia Marsilii
Montréal,Canada
Overview
8
8
years of professional experience
Work History
Customer Experience Lead
Scotiabank
02.2020 - Current
- Promoted through three progressively senior roles — CEA (Feb. 2020 – Sept. 2021), SCEA (Sept. 2021 – Sept. 2022), and CEL (Sept. 2022 – Present) — in recognition of strong leadership, performance excellence, and consistent results.
Key Achievements:
- Led and coached a high-performing team, exceeding branch service, sales, and client satisfaction goals.
- Oversaw daily branch operations, managing escalations and ensuring compliance.
- Delivered tailored financial advice, opened accounts, processed GICs, and completed credit applications.
- Strengthened client relationships and boosted sales through proactive engagement, needs analysis, and referrals.
- Championed digital adoption by training staff and clients, streamlining operations and improving efficiency.
Hostess
Kitchen 73
04.2019 - 12.2019
Customer Service Representative
CF Montreal
08.2017 - 05.2019
Education
Bachelor of Commerce - Management
Concordia University
Montreal06-2026
Continuing Education Diploma - Business Studies
Concordia University
Montreal06-2024
High School Diploma With Honours -
Canadian College Italy
Lanciano, IT06-2017
Skills
- Strategic Problem-Solving & Decision-Making
- Leadership & Team Development
- Customer Experience Management
- Financial Services & Compliance Expertise
- Sales Growth & Business Development
- Digital Banking & Process Optimization
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Experience Lead
Scotiabank
02.2020 - Current
Hostess
Kitchen 73
04.2019 - 12.2019
Customer Service Representative
CF Montreal
08.2017 - 05.2019
Bachelor of Commerce - Management
Concordia University
Continuing Education Diploma - Business Studies
Concordia University
High School Diploma With Honours -
Canadian College Italy
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