Overview
Work History
Education
Skills
Timeline
Generic

Giulia Brunelli

Bolton,ON

Overview

10
10
years of professional experience

Work History

Program Manager, Learning & Performance

Royal Bank of Canada
12.2021 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.

Executive Assistant / HR Coordinator

Royal Bank of Canada
11.2019 - 12.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Maintained human resources information system and kept employee files up to date and accurate.

Pre-Employment Representative

Royal Bank of Canada
07.2018 - 11.2019
  • Background check & resume screening for potential candidates
  • Merge and send offer letters to potential candidates
  • Partner and collaborate with the Recruitment, Payroll and Immigration team
  • Work with Groot, TalentLink, SAP, AML, TransUnion, Microsoft Office and Adobe
  • Continuously working as part of a team - coordinating to get work done during busy season; while also completing your assigned files independently and efficiently

Client Advisor (Personal and Commercial Banking)

Royal Bank of Canada
08.2015 - 07.2018
  • Initial point of contact, ensuring that every client interaction is performed with high knowledge of banking products and procedures
  • Assisted clients with a full range of everyday banking transactions
  • Collaborated with partners of the branch including mortgage specialists, financial planners, and business account managers to best serve client needs and to identify business opportunities
  • Designated Digital Champion: In charge of leading the branch in educating employees and client on new Digital initiatives being offered by the bank

Education

Human Resources Management -

York University
11.2018

Skills

  • Communication skills
  • Listening skills
  • Interpersonal skills
  • Fast learning abilities
  • Microsoft products
  • Ability to work under pressure
  • Meet deadlines
  • Attention to detail
  • Prioritizing skills
  • Organizational skills
  • Team skills
  • Leadership skills
  • Customer service skills
  • Problem-solving
  • Detail-oriented
  • MS office applications
  • Critical thinking
  • Work Planning and Prioritization
  • Flexible and adaptable

Timeline

Program Manager, Learning & Performance

Royal Bank of Canada
12.2021 - Current

Executive Assistant / HR Coordinator

Royal Bank of Canada
11.2019 - 12.2021

Pre-Employment Representative

Royal Bank of Canada
07.2018 - 11.2019

Client Advisor (Personal and Commercial Banking)

Royal Bank of Canada
08.2015 - 07.2018

Human Resources Management -

York University

Similar Profiles

  • Stephanie LinsonStephanie Linson

    <ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief

  • Rose CallandRose Calland

    <ul> <li>Designed engaging lesson plans tailored for diverse learning styles.</li> <li>Collaborated to develop interdisciplinary projects enhancing student understanding.</li> <li>Maintained regular communication with parents regarding student performance and needs.</li> <li>Established a safe, supportive learning environment through positive relationships.</li> <li>Organized resources and activities to boost student engagement in learning.</li> <li>Planned classroom activities fostering independent, small group, and large group work.</li> <li>Attended professional development workshops to remain informed on educational trends.</li> <li>Promoted positive self-esteem and mutual respect while encouraging a love for learning.</li> </ul> at the learning jungle<ul> <li>Designed engaging lesson plans tailored for diverse learning styles.</li> <li>Collaborated to develop interdisciplinary projects enhancing student understanding.</li> <li>Maintained regular communication with parents regarding student performance and needs.</li> <li>Established a safe, supportive learning environment through positive relationships.</li> <li>Organized resources and activities to boost student engagement in learning.</li> <li>Planned classroom activities fostering independent, small group, and large group work.</li> <li>Attended professional development workshops to remain informed on educational trends.</li> <li>Promoted positive self-esteem and mutual respect while encouraging a love for learning.</li> </ul> at the learning jungle

  • Reshma PonnappaReshma Ponnappa

    Sr Program Manager - Learning & Performance at Amazon Seller Partner ServicesSr Program Manager - Learning & Performance at Amazon Seller Partner Services

  • Sharla MooreSharla Moore

    Learning & Development Program Manager/Technical Support Manager at RecurlyLearning & Development Program Manager/Technical Support Manager at Recurly

CREATE PROFILE
Giulia Brunelli