Gittu Bala
Surrey
Summary
Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Home Support Scheduler
Fraser Health Authority
- Current
- Client Assessment and Scheduling and new intakes
- Conduct assessments of clients' needs to determine the level and type of home support required as LPN instructions
- Coordinate with clients, their families, and healthcare professionals to create personalized care plans
- Schedule Management on day planner and as per work requirement
- Develop and maintain schedules for home support staff, ensuring appropriate coverage for all clients
- Allocate and assign caregivers based on the clients' needs, preferences, and availability of staff
- Communication and Coordination with LPN Supervisor & Administrative clerk
- Communicate with clients and caregivers to confirm schedules, appointments, and any changes in the care plan
- Collaborate with healthcare providers and other stakeholders to ensure seamless coordination of care
- Work on Call me Alerts for closing and opening visits for client.
Client service volunteer
Canadian Red Cross
07.2023 - Current
- Connect with clients and health care providers to verify referral requests, facilitate the loaning
- Returning health equipments, makes reminder calls, and assist with equipment recalls if required
- Select the appropriate medical equipment to match health professional referrals, complete
- Minor adjustments to ensure appropriate fit for clients
- Ensure the integrity of data collection and recording of all call/ client trackers and statistical information
- Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions
- Contributes to a healthy and safe working environment
- Accept financial and equipment donations to the Canadian Red Cross, and issue tax and nontax receipts as needed
- Complete other duties as required.
Store Associate
TJX Winners
08.2020 - Current
- Provide customer service by greeting and assisting customers
- Recommend and help locate or obtain merchandise based on customer needs and desires
- Balances cash float and let manager knows
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practice
- Prepares reports of delinquent accounts according to established procedures, referring to the appropriate authority for follow-up
- Custody of cash office vault, safe combinations and keys with the coordinator according to established policies and procedures.
Operations Coordinator
Securiguard
02.2022 - 08.2023
- Managing administrative functions in a unionized environment being the point of contact for all administration tasks, operations, and procedures
- Coordinating and planning employee training
- Responsible for all deliverable reporting and data for Oil & Gas/Pipeline contracts
- Responsible for uniform stock management and issuance
- Responsible for coordinating and planning for office services such as monthly invoicing checklists, ensuring all information is accurate
- Being the first point of contact for employees and staff
- Will ensure that all concerns and issues are addressed promptly
- This may mean coordinating with staff requests that require follow-ups
- Supporting with scheduling employees, establishing work priorities, coordinating with employees regarding vacation/leave requests and ensuring deadlines are met, and procedures are followed
- Providing exceptional customer service to all clients, guards, prospective clients and Securiguard representatives
- Managing and overseeing employee information changes and general communications
- Maintaining accurate, detail orientated record keeping and reporting, coordinating site-specific training and certifications
- Managing all pay rates and overtime for each employee to ensure labor standards are being followed.
Housekeeping Supervisor
PA Care Jnitorial Service
01.2020 - 01.2022
- Supervise employees in the daily process of cleaning vacant and stayover guest rooms
- Ensure all common areas are clean and represent the standards of the hotel
- Train new employees on the duties and responsibilities of the department
- Work closely with the front desk, department executives, maintenance, and general manager to address issues and concern
- Keeping a grocery store produce department clean and organized is crucial for maintaining a safe and healthy environment for both employees and customers.
English Lecturer
Panjab University Chandigarh
08.2007 - 01.2020
- Contribute to review of learning programmed and to the implementation of quality improvement action plans as part of the quality framework
- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning
- Develops schemes of work, lesson plans and tests that are in accordance with established procedures
- Instruct and monitor students in the use of learning materials and equipment
- Use relevant technology to support and differentiate instruction
- Manage student behavior in the classroom by establishing and enforcing rules and procedures
- Maintain discipline in accordance with the rules and disciplinary systems of the school
- Provide a variety of learning materials and resources for use in educational activities
- Observe and evaluate student's performance and development.
Education
Early Childhood Educator Assistant - Child health, safety and nutrition & Emergency Childcare First Aid with CPR/AED level B
Master in Business Administration (Human Resource) -
University Canada West
Master in Phonetic -
Lovely Professional University
Master of English Literature -
Panjab University Chandigarh
Skills
- Customer Service
- Teamwork and collaboration
- On boarding
- Employee Relations
- Attention to Detail
- Negotiation skills
- Payroll processing
- Familiarity with scheduling software
- MS Outlook
- MS Excel
- MS OneNote
- MS PowerPoint
- MS Word
- MS Teams
- Keyboard Shortcuts
- Microsoft SharePoint
- Microsoft Access
- Microsoft Visio
Languages
English (Fluent Full Professional
Hindi: Native/ Bilingual
Punjabi: Professional
French working towards it
Projects
Space flex company in Ottawa and provide them marketing plan and B2B marketing strategies Building Black Youth Foundation (B.B.Y.F) that is non-profit organization and gave Tasha Flamming and helped her project to raise funds and provide children culturally based learning opportunities and educational support. Career Mobility Group Inc. with Victoria Pazukha CPHR, CCDP and work on Labour Market development. Examplar, LLC on program developing how to attract young talent.
Affiliations
- Fraser Health organization
Timeline
Client service volunteer
Canadian Red Cross
07.2023 - Current
Operations Coordinator
Securiguard
02.2022 - 08.2023
Store Associate
TJX Winners
08.2020 - Current
Housekeeping Supervisor
PA Care Jnitorial Service
01.2020 - 01.2022
English Lecturer
Panjab University Chandigarh
08.2007 - 01.2020
Home Support Scheduler
Fraser Health Authority
- Current
Early Childhood Educator Assistant - Child health, safety and nutrition & Emergency Childcare First Aid with CPR/AED level B
Master in Business Administration (Human Resource) -
University Canada West
Master in Phonetic -
Lovely Professional University
Master of English Literature -
Panjab University Chandigarh
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