Summary
Overview
Work History
Education
Skills
Timeline
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Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

TD Bank
01.2023 - Current


  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.

Client Service Representative

Creiland Consultant
10.2021 - 12.2022
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Testing/QA Specialist

Diebold Nixdorf
06.2020 - 09.2021
  • Banking Systems Operation
  • Enhanced software quality by conducting comprehensive test plans and executing test cases for various product releases.
  • Reduced software defects by efficiently identifying, documenting, and reporting issues to development teams.

Education

MBA -

University of Paderborn
Paderborn
06.2022

BBA -

University of Paderborn
Paderborn
04.2020

Study Abroad -

Udayana University
Bali
2019

Skills

  • Five years' experience in customer service
  • Ability to communicate with diverse groups through effective questioning and listening skills
  • Team Management Experience
  • Regulatory Compliance
  • Customer Experience Improvement
  • Multilingual (German, English, Farsi & Dari)
  • Able to work under pressure and still be highly organized
  • Effective communicator and problem solver

Timeline

Customer Experience Associate

TD Bank
01.2023 - Current

Client Service Representative

Creiland Consultant
10.2021 - 12.2022

Testing/QA Specialist

Diebold Nixdorf
06.2020 - 09.2021

MBA -

University of Paderborn

BBA -

University of Paderborn

Study Abroad -

Udayana University

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