Gitta Thum

• Recruited, interviewed, hired and onboarded new employees to ensure adequate staffing.
• Conducted employee performance reviews, providing constructive feedback for growth and development.
• Implemented staff training, enhancing product knowledge and improving customer service skills.
• Scheduled staff shifts to ensure proper coverage during peak hours without exceeding the labor budget.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, creating a positive work environment.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Oversaw daily cash flow, ensuring accurate financial reporting and minimizing discrepancies.
• Daily data entry of sales to ensure consistent revenue with deductions of labor and inventory costs.
• Opened/closed location and monitored shift changes to maintain successful operations and maximize business success.
• Maintained a clean, safe and organized environment to enhance the customer experience.
• Ensured repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.

• Managed daily store operations for smooth functioning, including opening and closing procedures and cash handling.
• Trained new employees on store policies and procedures to ensure consistent performance across the team.
• Developed strong relationships with local organizations for successful donation drives and charity partnerships.
• Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
• Rotated merchandise and displays to feature new products.
• Assisted with training and mentoring new staff members.
• Completed point of sale opening and closing procedures.

• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Redesigned company website, increasing average time spent on the site by visitors and driving up conversion rates.
• Developed creative design for print materials, brochures, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.
• Met with customers to present mockups and collect information for adjustments.
• Created logos, illustrations and typography for various organizations.
• Assisted customers with troubleshooting steps, effectively resolving connectivity problems and reducing call times.
• Resolved technical issues through remote access, minimizing downtime for users experiencing difficulties.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Removed malware and other threats from laptops and desktop systems.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.