Githumol Thomas
Kitchener,ON
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
2
2
years of professional experience
Work History
Sales Associate
Canadian Personalized Ornaments, Fairview Mall
Kitchener, ON
01.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Increased purchase amounts by cross-selling with similar products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
Customer Service Representative
Omantel
Muscat, Oman
02.2022 - 11.2022
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Technology - Computer Science And Engineering
Karunya University
Coimbatore07-2022
Post Graduate Diploma - Information Systems Business Analysis
Conestoga College
Kitchener, ONSkills
- Contract Preparation
- Order Processing
- Client Account Management
- Product Sales
- POS System
- Inventory Control
- Payment Processing
References
References available upon request.
Timeline
Sales Associate
Canadian Personalized Ornaments, Fairview Mall
01.2023 - 12.2023
Customer Service Representative
Omantel
02.2022 - 11.2022
Bachelor of Technology - Computer Science And Engineering
Karunya University
Post Graduate Diploma - Information Systems Business Analysis
Conestoga College
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