Gita Carollina
San Francisco
Summary
Dynamic retail professional with extensive experience at Chanel and Max&Co, excelling in strategic planning and staff management. Proven track record of enhancing customer satisfaction and loyalty through exceptional service and proactive issue resolution. Adept at operations management, fostering positive team environments, and maximizing brand awareness.
Overview
17
17
years of professional experience
Work History
Boutique Facilitator
Chanel
08.2021 - Current
- Boosted customer satisfaction by providing a welcoming and informative atmosphere upon entry.
- Positively influenced customer loyalty with consistently high levels of service, ensuring they returned for future purchases.
- Enhanced store reputation with exceptional attentiveness to each customer''s needs and inquiries.
- Maximized brand awareness by sharing promotions, discounts, or upcoming events at the store during interactions with visitors.
Department Manager
Von Maur
07.2017 - 02.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant Manager
Max&Co
06.2013 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Max Studio
04.2008 - 02.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Business Administration And Management
ASMI
Jakarta IndonesiaSkills
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Operations management
- Document preparation
Languages
Indonesian
Native or Bilingual
Timeline
Boutique Facilitator
Chanel
08.2021 - Current
Department Manager
Von Maur
07.2017 - 02.2021
Assistant Manager
Max&Co
06.2013 - 06.2016
Store Manager
Max Studio
04.2008 - 02.2012
Business Administration And Management
ASMI
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