Gissenia Veloso
Port Moody,BC
Summary
Diligent Medical Office Assistant with certificate and background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.
Overview
10
10
years of professional experience
Work History
Residential House Cleaner
Yvonne's Cleaning Services
01.2022 - 05.2025
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Led residential cleaning operations, ensuring high standards of cleanliness and client satisfaction.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
Landscape Worker
B & C Lawns & Gardens Ltd.
02.2022 - 07.2024
- Operated landscaping equipment, ensuring safe and efficient use in various outdoor environments.
- Collaborated with team members to complete landscape projects within established timelines and quality standards.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Medical Office Assistant
Viva Care Medical Clinic
05.2015 - 06.2016
- Coordinated patient scheduling and managed appointment reminders to enhance clinic efficiency.
- Assisted in the preparation of medical records, ensuring accuracy and confidentiality compliance.
- Implemented electronic health record (EHR) systems to optimize data management and retrieval.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Certificate - Medical Office Assistance Program
Douglas College
New Westminster06-2015
High School Diploma -
New Westminster Secondary School
New Westminster, BC06-2006
Skills
- Multitasking and organization
- Problem-solving
- Computer skills
- Medical records maintenance
- Patient relations
- Physician assistance
- Data confidentiality
- Medical terminology
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Landscape Worker
B & C Lawns & Gardens Ltd.
02.2022 - 07.2024
Residential House Cleaner
Yvonne's Cleaning Services
01.2022 - 05.2025
Medical Office Assistant
Viva Care Medical Clinic
05.2015 - 06.2016
Certificate - Medical Office Assistance Program
Douglas College
High School Diploma -
New Westminster Secondary School