Gisselle Bernal Hernandez
Community Hospital of Monterey Peninsula
Seaside
1
Language
1
Certification
8
years of professional experience
Work History
Patient Access Representative
3 Years 2 Months- Coordinated patient admissions, ensuring accurate data entry and compliance with hospital policies.
- Managed insurance verifications, facilitating seamless financial processes for patients and providers.
- Trained new staff on electronic health record systems, improving overall operational efficiency.
- Conducted regular audits of patient records, ensuring accuracy and adherence to regulatory standards.
- Collaborated with multidisciplinary teams to address patient concerns, enhancing service delivery and support outcomes.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Medical Assistant
4 Years- Most important work quality is social skills, patient care, and professionalism.
- Many of my responsibilities including, vitalizing patients, administering injections etc.
- Helping patients with their annual, employment, and sports physical
- Including patient vitals, record medical information, injections, EKGs, assist in lacerations and I&Ds
Medical Assistant
1 Year 1 Month- One of my many tasks is testing for COVID-19, Influenza a&b, and RSV
- Plotting and measuring weights, heights, and BMIs for newborns-17yrs
- Set up for IUD insertions & removals, including small surgical procedures
Education
Associate of Science - Surgical Technology
- Medical Assisting Program
Skills
Administered injections to support patient care.
Performed venipunctures to facilitate medical testing.
Conducted EKGs to monitor cardiac health.
Assisted in scheduling patient appointments efficiently.
Cared for pediatric patients with attention to their needs.
Monitored patient vitals to ensure accurate health assessments.
Check case carts for appropriate supplies and equipment
Gathering additional instruments supplies and equipment based on surgeon preference
Indemnifying instruments and equipment
Table and mayo set accordingly to surgical case and maintain organization
Properly arranges instruments on back table and mayo stand
Demonstrates proper loading and handling of sutures
needles
and blades
Carefully handle and label medications on a sterile field
Certification
- CPR 2/26-2/28
- HIPAA
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Community Hospital of Monterey Peninsula
05.2023 - CurrentRead More
Medical Assistant
Santa Lucía
09.2020 - 10.2021Read More
Medical Assistant
Doctors on Duty
07.2018 - 07.2022Read More
Monterey High school
Read More
Carrington College
from Medical Assisting Program
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Central Coast College
Associate of Science from Surgical Technology
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