Gissell Idaly Machado-Flores
Los Angeles
Overview
2
2
years of professional experience
Work History
CSR, Sales
Fred Loya Insurance
South Gate
04.2026 - 05.2026
- Responded to customer inquiries via phone, email, and chat promptly.
- Collaborated with team members to enhance customer service strategies.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
Barista
Starbucks
Ontario
09.2024 - 03.2026
- Engaged with customers to provide exceptional service and product recommendations.
- Prepared high-quality coffee beverages according to standardized recipes.
- Operated espresso machines, grinders, and other equipment efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions and processed payments accurately at the register.
- Collaborated with team members to ensure smooth store operations during peak hours.
Retail Worker
American Eagle
Commerce
11.2023 - 01.2024
- Engaged with customers to provide exceptional service and support.
- Assisted customers in selecting and purchasing clothing and accessories.
- Maintained store presentation by organizing merchandise on sales floor.
- Ensured compliance with store policies and safety regulations consistently.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialist
Ontario, CA07-2026
High School Diploma -
Elizabeth Learning Center
Cudahy CaSkills
- Customer service
- Sales techniques
- Retail customer service
- Teamwork
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Leadership
- Technology
- Positive mindset
COMMUNITY SERVICE
Elizabeth Learning Center, Teachers Assistant, Cudahy, CA, Grade and input assignments online to make sure grades are accurate, Organize and Pass out students work to help the teacher stay organized, Helping Students with work when teacher is busy to make sure they get help they need
LEADERSHIP ROLES
Asb President, Elizabeth Learning Center, Cudahy, CA Plan Events that will take place in school to promote school spirit Public speaking to classrooms making announcements to promote events Getting alone with others to be a good team Leading meetings in the classroom to inform the students about events that will take place in school Lead meetings with teachers and staff Asb President, Elizabeth Learning Center, Cudahy, CA Plan Events that will take place in school to promote school spirit Public speaking to classrooms making announcements to promote events Getting alone with others to be a good team Leading meetings in the classroom to inform the students about events that will take place in school Lead meetings with teachers and staff
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CSR, Sales
Fred Loya Insurance
04.2026 - 05.2026
Barista
Starbucks
09.2024 - 03.2026
Retail Worker
American Eagle
11.2023 - 01.2024
Certificate - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Elizabeth Learning Center