Gissele Huerta
Lincoln
Summary
Dynamic professional with extensive experience in customer service and conflict resolution at Susie’s Country Oaks Cafe. Proven ability to enhance guest satisfaction through strong multitasking and relationship-building skills. Recognized for optimizing table turnover rates and maintaining a welcoming atmosphere, contributing to a positive dining experience and increased customer loyalty.
Overview
12
12
years of professional experience
Work History
Restaurant Hostess
Susie’s Country Oaks Cafe
Roseville, CA
08.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover rates.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Collaborated with servers and kitchen staff to ensure smooth operations during peak hours.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved customer concerns swiftly, enhancing overall satisfaction and loyalty.
Fire Technician
SERVPRO
Lincoln, CA
03.2022 - 08.2024
- Conducted fire damage assessments to determine restoration needs and prioritize response efforts.
- Operated specialized equipment for smoke and soot removal during restoration projects.
- Collaborated with team members to ensure adherence to safety protocols during all restoration activities.
- Trained new technicians on equipment usage and effective fire damage recovery techniques.
- Improved workflow efficiency by implementing best practices in fire mitigation processes.
- Streamlined inventory management by tracking supplies used in fire restoration projects, reducing waste effectively.
- Maintained a clean and organized workspace, adhering to company guidelines while promoting a positive representation of the organization''s commitment towards safety and professionalism.
- Enhanced fire safety by conducting thorough inspections and identifying potential hazards in various properties.
- Strengthened relationships with clients through clear communication and persistent follow-ups to address their concerns or needs regarding fire safety measures.
- Developed comprehensive reports detailing damage assessments and restoration progress for client communication.
- Mentored junior staff, enhancing their skills in fire restoration methods and safety compliance.
- Generated comprehensive reports for clients and insurance brokers detailing salvageable and non-salvageable content.
- Captured photographic documentation to assess structural and content damage for restoration efforts.
Sales Associate
Denios Farmers Market
Roseville, CA
06.2014 - 10.2022
- Developed promotional displays to attract customers and boost in-store visibility.
- Collaborated with management to implement strategies that improved overall store performance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
KFC Restaurant
Lincoln, CA
12.2020 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Processed drive-through orders with efficiency and accuracy.
- Addressed inquiries and resolved concerns during order placement process.
- Maintained cleanliness of work environment. Assisted in preparing items that were running low.
Sales Associate
Metro PCS
Lincoln, CA
04.2016 - 09.2018
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock availability for sales operations.
- Assisted customers in product selection, demonstrating features and benefits effectively.
- Executed daily sales transactions with accuracy and attention to detail.
- Analyzed customer feedback to identify improvement areas and enhance service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
PCOE
Rocklin, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Complex Problem-solving
- Assertiveness
- Relationship building
- Coordinating tasks
- Judgment and decision making
- Server support
- Problem-solving
Additional Information
Attended Heritage peak charter school in Rio Linda, accomplished two courses being Medical Terminology and Medical Assisting credits to be given for college course either Sierra College or Sacramento State University
Languages
Spanish
Timeline
Restaurant Hostess
Susie’s Country Oaks Cafe
08.2025 - Current
Fire Technician
SERVPRO
03.2022 - 08.2024
Cashier
KFC Restaurant
12.2020 - 03.2022
Sales Associate
Metro PCS
04.2016 - 09.2018
Sales Associate
Denios Farmers Market
06.2014 - 10.2022
High School Diploma -
PCOE