Giselle Duarte
New York,NY
Summary
Dynamic Chief Sales Officer with a solid record of driving substantial revenue growth and establishing market leadership. Expert in aligning sales strategies with corporate objectives and executing high-impact initiatives that enhance business expansion and market share. Proven ability to build and lead top-performing teams, fostering a culture of excellence and accountability. Known for strategic business development, consultative selling, and optimizing customer experiences to achieve long-term success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President of Sales
OpenLM North America
New York, USA
01.2022 - Current
- Company Overview: OpenLM is a leading provider of software license management solutions
- Lead and manage the North American sales division, driving revenue growth through strategic business development, market expansion, and high-impact sales strategies
- Responsible for overseeing all sales operations, including team leadership, customer acquisition, and key account management, while aligning sales objectives with corporate goals
- Revenue Growth: Increased annual sales revenue by 40% through targeted sales strategies and optimized sales funnel management
- Market Expansion: Expanded the customer base by 30%, entering new verticals like financial services and healthcare with tailored sales approaches
- Team Leadership: Built and mentored a high-performing sales team, emphasizing professional development and a results-driven culture
- Strategic Partnerships: Developed key industry partnerships, leading to joint ventures and increased market penetration
- Sales Process Optimization: Introduced a data-driven sales management process, leveraging CRM analytics to streamline operations and enhance decision-making
- Customer Retention: Boosted customer retention by 25% through a dedicated customer success program focusing on continuous engagement and support
- OpenLM is a leading provider of software license management solutions.
- Designed cohesive and effective sales organization.
- Developed and implemented strategic sales plans to achieve corporate objectives.
Regional Sales Manager
ImageFIRST
New York, USA
09.2020 - 01.2022
- Company Overview: Largest and fastest-growing national healthcare linen rental and laundry services provider in the U.S
- Spearheaded business growth initiatives in the New York market, serving dual roles as Territory Business Manager and Team Builder
- Successfully led individual sales efforts while expanding, coaching, and mentoring a high-performing team
- Business Development: Generated qualified and quantifiable new business, managing deals from inception to contract completion
- Strategic Sales: Identified and secured new business through consultative sales techniques, including cold calling, referrals, and networking
- Sales Analytics: Monitored and reported on sales activities, metrics, and KPIs using CRM systems
- Largest and fastest-growing national healthcare linen rental and laundry services provider in the U.S
- Monitored competitor activities and analyzed pricing trends in the region.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
Vice President of Sales, Partner
COMPLETE DOCUMENT SOLUTIONS (CDS), LLC
New York, USA
01.2000 - 09.2020
- Company Overview: Provider of comprehensive technology solutions, including managed print and IT services
- Led a 25-member team, managing all sales operations, including sales generation, marketing, account management, and service delivery
- Directed the P&L for the New York office, achieving a $3M revenue target
- Strategic Leadership: Played a key role in organizational redesign, resulting in a 35% increase in profitability
- Market Expansion: Executed a vertical market strategy, securing major clients in legal, fashion, and accounting sectors, generating $2M in annual revenue
- Process Improvement: Implemented a robust Sales Management Process (SMP) within Salesforce, enhancing sales efficiency and effectiveness
- Provider of comprehensive technology solutions, including managed print and IT services
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Gained market share in new sales performance through aggressive team training.
- Developed and implemented strategic sales plans to achieve corporate objectives.
Regional Sales Manager
COMPLETE DOCUMENT SOLUTIONS (CDS), LLC
New York, USA
01.2006 - 01.2012
- Company Overview: Provider of comprehensive technology solutions, including managed print and IT services
- Promoted to rebuild and lead a 10-member sales team, focusing on account management, sales performance, and accountability
- Fostered a consultative selling environment and introduced value-based pricing strategies
- Revenue Growth: Consistently exceeded sales quotas, driving revenue growth through strategic account management
- Sales Process Development: Developed and implemented an SMP that sustained revenue growth and team success
- Client Acquisition: Secured a significant fashion apparel client, increasing their spend by 45%
- Provider of comprehensive technology solutions, including managed print and IT services
Education
Master of Science - Organizational Leadership
Mercy College
Dobbs Ferry, NYBachelor of Arts - Early Childhood Education
Hunter College, City University of New York
New York, NYSkills
- Sales Leadership & Strategy
- Business Development & Market Expansion
- Digital & Traditional Marketing
- High-Impact Negotiations
- Business Transformation & Strategy
- Key Account Management
- P&L Management & Financial Oversight
- Mergers & Acquisitions
- SaaS & Technology Solutions
- Team Building & Leadership Development
- CRM Tools: Salesforce
- CRM Tools: HubSpot
- Marketing Platforms: Google Analytics
- Marketing Platforms: Mailchimp
- Productivity Tools: Microsoft Office Suite
- Productivity Tools: Asana
- Productivity Tools: Slack
Websites
Certification
- Certified Sales Leadership Professional, [Year]
- Salesforce Advanced User Certification, [Year]
- Executive Leadership Program, [Year]
Accomplishments
- Increased regional market share by 30%, leveraging data analytics to uncover growth opportunities.
- Successfully transitioned legacy systems to next-generation platforms at OpenLM, improving scalability and functionality.
- Recipient of multiple awards for leadership and sales excellence, including 'Sales Leader of the Year.'
Timeline
Vice President of Sales
OpenLM North America
01.2022 - Current
Regional Sales Manager
ImageFIRST
09.2020 - 01.2022
Regional Sales Manager
COMPLETE DOCUMENT SOLUTIONS (CDS), LLC
01.2006 - 01.2012
Vice President of Sales, Partner
COMPLETE DOCUMENT SOLUTIONS (CDS), LLC
01.2000 - 09.2020
Master of Science - Organizational Leadership
Mercy College
Bachelor of Arts - Early Childhood Education
Hunter College, City University of New York
Similar Profiles
Naftale HirdNaftale Hird
Investments Compliance Manager at QBE North America, Investments Compliance North AmericaInvestments Compliance Manager at QBE North America, Investments Compliance North America
Abha KabraAbha Kabra
Solution Architect - Big Data at OpenLM IsraelSolution Architect - Big Data at OpenLM Israel
Paras RathodParas Rathod
Key Account Manager at OpenLMKey Account Manager at OpenLM
Destany AttawayDestany Attaway
Actress at Central CastingActress at Central Casting
Maurice JonesMaurice Jones
Youth Summer Tag Intern at T.A.GYouth Summer Tag Intern at T.A.G