GISELLE VALERIO
West Covina
Summary
Customer-focused professional with experience in retail operations, client support, and administrative coordination in fast-paced environments. Skilled in customer communication, multitasking, scheduling, email management, and maintaining organized records. Recognized for strong interpersonal skills, adaptability, and ability to learn new systems quickly. Bilingual in English and Spanish with a passion for providing excellent client experiences and supporting team operations.
Overview
6
6
years of professional experience
Work History
General Merchandise Team Member
Target
West Covina, CA
09.2021 - Current
- Developed strong customer service and interpersonal communication skills in a fast-paced retail environment.
- Trained and supported new team members on store procedures and daily operations.
- Performed opening and closing responsibilities including restocking and store organization.
- Collaborated with team members and leadership to improve guest experience and workflow efficiency.
- Collaborated with team members to maintain store standards and ensure product availability.
- Executed customer service initiatives, addressing inquiries and resolving issues efficiently.
Client Support Assistant (Part-Time)
DrBalcony
West Covina, CA
01.2024 - 01.2025
- Assisted with client support communications through phone calls and email correspondence.
- Supported scheduling coordination and logistical tracking using Microsoft Excel.
- Organized and responded to emails using Microsoft Outlook.
- Assisted with day-to-day administrative support and internal team coordination.
- Coordinated communication between departments to enhance workflow efficiency.
Closing Expert
Target
Long Beach, CA
11.2020 - 09.2021
- Managed multiple responsibilities while maintaining strong attention to detail and organization.
- Supported business operations and closing procedures based on daily priorities and customer traffic.
- Worked collaboratively with leadership and team members to maintain efficient store operations.
Education
Bachelor of Arts (B.A.) - Art History
California State University Long Beach
Associate in Arts (A.A.) - Humanities, Art History, Studio Arts
Pasadena City College
Skills
- Customer Service
- Client Communication
- Administrative Support
- Microsoft Outlook & Excel
- Scheduling & Coordination
- Organization & Time Management
- Multitasking
- Record Management
- Team Collaboration
- Bilingual Communication (English & Spanish)
- Creativity and innovation
LANGUAGES
English (Native)
Spanish (Bilingual)
Italian (Beginner)
AWARDS
Employee of the Month – Target
Timeline
Client Support Assistant (Part-Time)
DrBalcony
01.2024 - 01.2025
General Merchandise Team Member
Target
09.2021 - Current
Closing Expert
Target
11.2020 - 09.2021
Associate in Arts (A.A.) - Humanities, Art History, Studio Arts
Pasadena City College
Bachelor of Arts (B.A.) - Art History
California State University Long Beach