GISELLE TIVI
ANGELES CITY,PAMPANGA
Summary
Proactive and customer-focused, excelled at Primeline Foods Corporation (Jollibee) by enhancing customer satisfaction and streamlining operations. Demonstrated expertise in cash handling and POS operations, managing over Php 80,000 daily, alongside strong team collaboration, significantly boosting service efficiency and sales. Experienced Service Crew member with 2 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Primeline Foods Corporation (Jollibee)
05.2019 - 08.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Operated cash registers and POS systems, handling over Php 80,000 in cash daily.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Accurately operated cash register to process customer payments.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed orders and sent to kitchen employees for preparation.
- Act as Jollibee brand ambassador every time and everywhere.
Education
Bachelor of Science - Entrepreneurship
City College of Angeles
Arayat Blvd. Brgy. Pampang, Angeles City, Pampanga07.2024
Skills
- Beverage Preparation
- Safe handling standards
- Basic food preparation
- Food preparation procedures
- Menu Memorization
- Food Safety
- Strong Work Ethic
- Order delivery practices
- Ordering Procedures
- Payment Processing
- Point of sale operation
- Hospitality service expertise
- Customer Service
- Team Collaboration
- Cash Handling
Languages
English
Professional Working
Filipino
Native or Bilingual
References
- Emery Aquino Mallari
Jollibee Foods Corporation, San Fernando City, Pampanga
+639478430237 | emzmallari09@gmail.com
- Eulene Anne F. Atienza
Tools District, Valenzuela City, Philippines
+639179604683 | eulene.anne@gmail.com
- Dawn Kate Aviles
Jollibee Foods Corporation, Angeles City, Pampanga
+639168485838 | dawnkatea@gmail.com
Additional Information
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Giselle A. Tivi
Timeline
Service Crew Member
Primeline Foods Corporation (Jollibee)
05.2019 - 08.2021
Bachelor of Science - Entrepreneurship
City College of Angeles
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