Summary
Overview
Work History
Education
Skills
Certification
Personal Details - Total Years Of Experience
Personal Information
Languages
References
Timeline
Generic

Giselle Salvador

Sudbury,ON

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fashion Department Manager

Walmart
Greater Sudbury, ON
05.2023 - Current
  • Successfully assigned and managed associates in the apparel and shoes departments, collaborating with salaried managers to optimize staffing
  • Developed and executed effective merchandising strategies for both modular and non-basic fashion and shoes items
  • Ensured the accuracy of modular, labels, and floor plans to create an attractive shopping environment
  • Implemented features to enhance department presentation and customer experience
  • Maintained proper fixtures and supplies, promptly replacing them as needed to support merchandising efforts
  • Employed appropriate signage as per modular or floor plan guidelines, enhancing product visibility
  • Consistently replenished and merchandised seasonal merchandise in a timely manner to meet customer demands
  • Trained, coached, and offered valuable feedback to associates, fostering a high-performance team.

  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

ECommerce Operations Department Manager

Walmart
Greater Sudbury, ON
11.2022 - 05.2023
  • Responsible for overseeing online purchases and ensuring timely and accurate delivery
  • Responsible for training and development of all online grocery fulfillment Associates
  • Efficiently pick and assemble orders from various temperature areas with great care and quality in mind to achieve 'On Time' delivery to customers, ensuring that the business needs are met
  • Monitor asset protection and safety controls to maintain quality assurance standards, oversee safety and operational reviews, and ensure compliance with Walmart policies and procedures and with established safety, security, sales, financial and record-keeping procedures and practices
  • Anticipate and proactively respond to compliance issues, including shrink control
  • Exhibit behaviors that support the organization's mission and core values
  • Participate in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards
  • Demonstrate flexibility in completing/adjusting to work assignments based on customer requests and meeting daily delivery schedules and the needs of the business.

Sales Consultant Representative

Think Data
São Paulo, SP
06.2018 - 11.2022
  • Manage and create reports, spreadsheets, and dashboards for top management and clients using Excel, PowerPoint and Power BI
  • Keep, control, and manage the product backlog by using agile or waterfall framework (in different projects), negotiating requirements and deadlines between developers and clients
  • Create and maintain sales, customer experience, and IT development KPIs
  • Plan and arrange travel
  • Control, schedule and prepare appointments, meetings, and workshops
  • Gather, prepare, and maintain data and presentations to demonstrate the company's results to top management and clients
  • Responsible for creating and managing the sales funnel, identifying potential clients and analyzing their needs
  • Conducting meetings to present the company's services and determining project requirements
  • Preparing proposals and negotiating timelines and budgets with clients
  • Acting as the point of contact between clients and the company, ensuring customer satisfaction with the quality of services provided
  • Gather requirements wit the client for systems customization, developing the System Requirement Specification, keeping track of the development team deadlines and the client satisfaction, acting as a product owner
  • Analyzed customer feedback to improve products or services offered by the company.
  • Created marketing materials such as blog articles and social media posts.
  • Attended trade shows, conferences, and other events to promote products or services.
  • Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
  • Maintained a database of customer contact information and preferences.
  • Performed data entry tasks related to sales activities.
  • Developed sales strategies to increase profit margins for the company.

Lawyer

CCEE
Sao Paulo, SP
01.2014 - 07.2017
  • Conduct meetings and presentations with clients and top managers
  • Contract writing and analysis to understand and provide the best solutions for client's needs
  • Automation of dashboards to provide a clear view of tasks, contracts, and results
  • Mediation of conflicts between opposite parties of civil and family cases
  • Organizing the litigation suits and controlling deadlines
  • Analyzing the contracting office's invoices versus work done to authorize the payment
  • Management assistance for annual budget projection.

Education

Diploma - Mobile Application Development

Cambrian College
Greater Sudbury, ON
12.2022

Bachelor's Degree in Law -

Faculdades Metropolitanas Unidas
07.2016

Skills

  • Business Analysis
  • Requirements Gathering
  • Business Requirements
  • Agile
  • Customer service
  • SQL
  • UML
  • Lean manufacturing
  • Microsoft Excel
  • Microsoft Word
  • Time management
  • Auditing
  • Microsoft Office
  • Data entry
  • Computer skills
  • Analysis skills
  • Coaching and Mentoring
  • Sales expertise
  • Department leadership
  • Retail
  • Problem-Solving
  • Scheduling
  • APIs
  • Application Development
  • Organizational skills (10 years)
  • Office experience (5 years)

Certification

Scrum Fundamentals Certified (SFC), Present

First Aid

Personal Details - Total Years Of Experience

10

Personal Information

Willing To Relocate: Anywhere

Languages

  • English, Advanced
  • Portuguese, Fluent

References

References available upon request.

Timeline

Fashion Department Manager

Walmart
05.2023 - Current

ECommerce Operations Department Manager

Walmart
11.2022 - 05.2023

Sales Consultant Representative

Think Data
06.2018 - 11.2022

Lawyer

CCEE
01.2014 - 07.2017

Diploma - Mobile Application Development

Cambrian College

Bachelor's Degree in Law -

Faculdades Metropolitanas Unidas

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Giselle Salvador