Summary
Work History
Education
Skills
Timeline
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Giselle Saavedra

Los Angeles

Summary

Proven customer service expert with a track record of enhancing guest satisfaction at Hilton Hotels Corporation. Leveraged attention to detail and exceptional verbal communication to resolve high-stress situations, boosting loyalty and repeat business. Skilled in using initiative to improve operational efficiencies, achieving significant improvements in customer service metrics.

Work History

Front Desk Receptionist

Hollywood Roosevelt Hotel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Customer Service Representative

Hilton Hotels Corporation
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Ambassador

Area15
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
  • Served as organization ambassador at various charity events, promoting mission and values.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
05.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Verbal and written communication
  • Telephone etiquette
  • Initiative-taking
  • Complex Problem-solving

Timeline

Front Desk Receptionist

Hollywood Roosevelt Hotel

Customer Service Representative

Hilton Hotels Corporation

Ambassador

Area15

High School Diploma -

Silverado High School

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Giselle Saavedra