GISELLE RAYON
Stockton
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Outgoing Fast Food Cashier determined to provide best possible service to customers. Operates cash registers and POS systems comfortably. Adaptable and versatile with competency in processing customer orders efficiently and quickly by following all foodservice protocols.
Overview
4
4
years of professional experience
Work History
Receptionist
Fiesta Auto Insurance & Tax Service
09.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Shift Leader
Panda Express Restaurant
12.2019 - 09.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
Education
Associate of Science - Health Sciences
San Joaquin Delta College
Stockton, CA08.2024
Cesar Chavez High School
Stockton, CA06.2021
Skills
- Administrative Support
- Telephone Skills
- Billing and Invoicing
- Customer Service
- Cash Handling
- Cleaning and Sanitization
- Phone Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Fiesta Auto Insurance & Tax Service
09.2023 - Current
Shift Leader
Panda Express Restaurant
12.2019 - 09.2023
Associate of Science - Health Sciences
San Joaquin Delta College
Cesar Chavez High School
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