Giselle Mountain
Lloydminster,AB
Summary
Dedicated hospitality professional with a strong background in housekeeping and customer service, notably at Royal Hotel. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in deep cleaning techniques and health compliance, ensuring a safe and welcoming environment for all guests. Results-driven Job Title excels in any position or environment using strong skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Housekeeper
Royal Hotel
Lloydminster, AB
03.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Line Worker and Server
Firehouse Subs
Lloydminster, AB
12.2024 - 03.2025
- Assisted management in maintaining inventory levels, reducing waste and optimizing overall restaurant operations.
- Enhanced guest dining experience by accommodating special requests whenever possible and providing timely meal delivery.
- Successfully met tight deadlines by efficiently coordinating with team members to ensure timely completion of tasks in a high-pressure environment.
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and optimal productivity.
- Delivered exceptional customer service as a Server, leading to increased guest satisfaction and repeat business.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Housekeeper Supervisor
Travelodge
Lloydminster, AB
10.2023 - 07.2024
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of [Number] housekeepers.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
Line Worker
Tasty K's
Lloydminster, SK
09.2023 - 12.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Server/Waitress
Touch Of Asia Buffet
Lloydminster, AB
04.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier/Dishwasher
Touch Of Asia Buffet
Lloydminster, AB
04.2023 - 12.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Server/Cashier
East Central Cafe
Onion Lake, SK
09.2018 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Janitorial Cleaner
Kihew School
Onion Lake, SK
08.2016 - 06.2018
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
- Used time management and efficient cleaning methods to meet deadlines.
- Contributed to efficient operations by maintaining organized storage areas for janitorial supplies and equipment.
- Ensured a healthy environment for building occupants by properly sanitizing restrooms and common areas.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Childcare Assistant Teacher
Kihew Daycare
Onion Lake, SK
01.2014 - 07.2014
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
Grade 12
Eagleview Comprehensive High School
Onion Lake, SKSkills
- Teamwork
- Customer service
- Cleaning techniques
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Deep cleaning expertise
- Multitasking and prioritizing
- Physically strong
- Able to lift number lbs
- Excellent oral and written communication
- Exceptional time management
- Professional and courteous
Languages
English
Full Professional
Timeline
Housekeeper
Royal Hotel
03.2025 - Current
Line Worker and Server
Firehouse Subs
12.2024 - 03.2025
Housekeeper Supervisor
Travelodge
10.2023 - 07.2024
Line Worker
Tasty K's
09.2023 - 12.2023
Server/Waitress
Touch Of Asia Buffet
04.2023 - 12.2023
Cashier/Dishwasher
Touch Of Asia Buffet
04.2023 - 12.2023
Server/Cashier
East Central Cafe
09.2018 - 11.2020
Janitorial Cleaner
Kihew School
08.2016 - 06.2018
Childcare Assistant Teacher
Kihew Daycare
01.2014 - 07.2014
Grade 12
Eagleview Comprehensive High School