Giselle Mendez
Madera
Summary
Dedicated professional proficient in office operations and customer service across various sectors. Strong multitasking abilities and organizational skills ensure efficient management of diverse tasks. Committed to enhancing service quality while supporting team objectives in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Brand Ambassador
North Fork Mono Casino and Resort
Madera
04.2026 - Current
- Represent the casino at community events, county fairs, concerts, and promotional events.
- Educate guests about the casino’s upcoming opening, amenities, dining options, and rewards program.
- Assist customers with registering for Players’ Rewards cards and explain membership benefits.
- Answer guest questions while providing friendly and professional customer service.
AR/AP Accountant
Russell Harris Enterprises
Madera
08.2024 - Current
- Oversee and audit invoices to ensure accurate and timely payment processing for 12 entities.
- Processed ACH and payment files, ensuring timely and accurate transactions.
- Handle financial transactions, including reimbursements and payment tracking.
- Maintained organized financial records and reconciliations.
- Collaborated with multiple departments to support smooth operations.
- Billing
Accounting administrative assistant
Russell Harris Enterprises
Madera
01.2023 - 01.2024
- Assist with accounts payable and accounts receivable.
- Assist the audit process as requested by the supervisor.
- Process, send, and store bank deposit.
- Update all databases and spreadsheets.
- Human resources support, Assist in meetings/trainings.
- Monitor inventory of office supplies.
- Phones, handling emails, filing, scanning documents.
Shipping Scale Clerk
The Almond Company
Madera
01.2021 - 01.2023
- Prepare truck B/L for export/domestic shipments Weigh trucks In/Out.
- Maintain records of all incoming/outgoing loads that cross the scales.
- Schedule container fumigation.
- Verify all incoming to be accurate by comparing the invoices to the order and ensuring all goods are in acceptable condition.
- Assist shipping staff & production manager as needed.
Assistant Plant Supervisor
The Almond Company
Madera
01.2020 - 01.2021
- Overseeing production process.
- Planning and organizing Production schedule.
- Ensuring that health and safety regulations are being met.
- Selected and ordered materials based on production needs.
- Oversaw inventory management of equipment and resources to maintain optimal stock levels.
- Documented procedures and created guidelines to support operational efficiency.
Front Desk Receptionist / Biller
Dr. Paul W. Ostoya
Fresno
10.2017 - 05.2020
- Manage high-volume front desk operations, handling daily financial transactions and patient payments.
- Process billing, insurance verification, and account reconciliation with high accuracy.
- Maintain confidential records and ensure compliance with HIPAA regulations.
- Answer multi-line phones and resolve customer inquiries efficiently.
- Schedule appointments and manage patient flow in a fast-paced environment.
Sale’s Manager Manager / Sales Representative
Omar’s Fones LLC
Fresno
06.2010 - 08.2016
- Oversaw full store operations including cash handling, opening/closing, and inventory control.
- Managed daily cash drawers, deposits, and reconciliations with minimal discrepancies.
- Supervised and trained staff while maintaining high service standards.
- Resolved customer billing and service issues quickly and professionally.
- Maintained compliance with company policies and procedures.
Cashier
99 Cents Only Stores
Madera
12.2009 - 05.2010
- Processed cash and card transactions quickly and accurately.
- Balanced cash drawer at end of shift.
- Provided friendly customer service in a high-volume retail setting.
Cashier
Wendy’s
Madera
03.2008 - 08.2009
- Executed cash register operations and processed orders to ensure smooth transactions.
- Ensured accuracy in transactions during peak hours to maintain customer satisfaction.
Education
Associate’s Degree -
San Joaquin Valley College
01-2018
High School Diploma -
Madera High School
01-2009
Skills
- Brand representation
- Client relations
- Customer engagement
- Event Coordination
- Service quality
- POS systems
- Microsoft Office
- Fast-paced multitasking
- Time management
- Detail-oriented
- Bilingual communication
- Communication Skills
- Problem solving
- Quick thinker
- Brand representation
- Problem solving
Availability
After 4:00 PM, Available anytime
Personal Information
Title: Accountant
Timeline
Brand Ambassador
North Fork Mono Casino and Resort
04.2026 - Current
AR/AP Accountant
Russell Harris Enterprises
08.2024 - Current
Accounting administrative assistant
Russell Harris Enterprises
01.2023 - 01.2024
Shipping Scale Clerk
The Almond Company
01.2021 - 01.2023
Assistant Plant Supervisor
The Almond Company
01.2020 - 01.2021
Front Desk Receptionist / Biller
Dr. Paul W. Ostoya
10.2017 - 05.2020
Sale’s Manager Manager / Sales Representative
Omar’s Fones LLC
06.2010 - 08.2016
Cashier
99 Cents Only Stores
12.2009 - 05.2010
Cashier
Wendy’s
03.2008 - 08.2009
Associate’s Degree -
San Joaquin Valley College
High School Diploma -
Madera High School