Giselle Martinez Luis
Los Angeles
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management.
Overview
2
2
years of professional experience
Work History
Cahier/Hostess
Norm's Restaurant
Huntington Park, CA
10.2023 - 05.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Assisted in coordinating dining flow during peak hours.
- Provided menu information and answered guest inquiries promptly.
- Assisted in maintaining a clean and organized front counter area.
- Adapted quickly to changing situations and guest preferences efficiently.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Wilson High School
Long Beach, CA06-2025
Skills
- Time management skills
- Team collaboration
- Great customer service
- Complaint handling
- Safe food handling
- Effective multitasking
- Phone etiquette
- Interactive communication skills
Awards
Highest Honors, Perfect attendance, Honors, Graduated from 8th grade with a 4.0
Languages
Spanish
Native or Bilingual
Timeline
Cahier/Hostess
Norm's Restaurant
10.2023 - 05.2025
High School Diploma -
Wilson High School