GISELLE LOPEZ
Chula Vista
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Strive Government Services
San Diego, CA
06.2025 - Current
- Assisted clients in completing applications for housing assistance, programs, and benefits.
- Engaged with local service providers to ensure comprehensive support for clients' needs.
- Maintained accurate case files, documenting client interactions and service progress regularly.
- Conducted follow-up assessments to evaluate the effectiveness of implemented monthly housing plans.
- Ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Logistics Specialist
Jewish Family Service of San Diego
San Diego
10.2023 - 04.2024
- Collaborated with community partners to ensure access to essential resources for shelter residents.
- Supported the development of goal-oriented action plans for shelter residents seeking long-term housing solutions.
- Served as an advocate for clients during interactions with external agencies, ensuring their best interests were represented at all times.
- Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
- Assisted in the recruitment, onboarding and training of new staff members and volunteers, strengthening overall shelter operations.
- Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
Shelter Staff Member
Skaggs
San Diego, CA
03.2023 - 09.2023
- Worked closely with Border Patrol/Immigration services to ensure that incoming immigrants receive the right care and help in order to prepare them for their next steps.
- Helped clients navigate social services system and access needed resources.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Coordinated with different service providers to meet clients' individual needs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Porter
Deployed Services
San Diego
02.2023 - 06.2023
- Aided and assisted Border Patrol in delivering items directly to staff or providing support to housekeeping, warehouse, food service, office space, or other areas that needed assistance
- Resolved guest inquiries punctually and politely for professional customer service.
- Maintained clean and organized building areas for a more productive work environment.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Reconciled used supplies against inventories for timely stock replenishment.
- Updated delivery logs for correct, current security records.
COVID Testing Administrator
Integrity Nursing
San Diego, CA
09.2021 - 02.2023
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Oversaw in-person and curbside patient registration and processing.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
Education
High School Diploma -
Montgomery High School
San Diego06-2017
Skills
- Case management
- Case documentation
- Documentation and reporting
- Relationship building
- Conflict resolution
- Community resources
Certification
- Certificate of completion of CDA's Privacy and Information Security Awareness Training - 2025
- Certificate of completion of Trauma and TraumaInformed Care: "Trauma 101" -2025
- Certified in Adult Mental Health First Aid USA - 2025
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Case Manager
Strive Government Services
06.2025 - Current
Logistics Specialist
Jewish Family Service of San Diego
10.2023 - 04.2024
Shelter Staff Member
Skaggs
03.2023 - 09.2023
Porter
Deployed Services
02.2023 - 06.2023
COVID Testing Administrator
Integrity Nursing
09.2021 - 02.2023
High School Diploma -
Montgomery High School