Giselle Lee-Len
Admin Manager
Brampton,Ontario
Summary
Strategic thinking professional with a talent for developing and implementing effective business processes that deliver measurable results. Proven ability to lead and motivate team to achieve goals, and build strong relationships with stakeholders. Skilled in excellent Customer Service. Disciplined professional, honest and punctual with the ability to adapt seamlessly to evolving work environments. Skilled in excellent Customer Service with a strong work ethic. Seeking opportunities to leverage the experience gained and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Workers' Compensation Admin Manager
Amazon
09.2021 - Current
- • Successfully manages daily operations by administrating claims to team
• Co-ordinates and schedule timely reimbursements to employees with occupational injuries at 47 sites, across 6 provinces including Quebec
• Maintains effective communication with government boards
• Diligently follows established procedures for processing of government payments
• Provides administrative support to Workers' Comp Team Managers in addressing issues
• Maintains compliance with regulations, record keeping, data entry and diligently monitoring unattended “bots”
• Responds to (inquiries/request) via email correspondence -consistently thorough and diligent to ensure seamless operations - • Maintains and update (database/records) with incoming mail resulting in improvement of records accuracy department’s Outlook
• Supervised and trained employees in company and regulatory compliance requirements to promote conformance
Human Resource Assistant
Amazon
06.2018 - 10.2021
- Managed over 100 queries at front desk per day, providing exceptional front desk customer service to headcount of 6000
- Participated in investigations and escalation of complaints as required
- Developed and maintained HR policies and procedures
- Responded to employee inquiries regarding benefits and other HR topics
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
- Applied mediation and collaboration to successfully resolve employee complaints and grievances
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
- Organized new employee orientation schedules for new hires
- Conducted exit interviews with terminated employees
- Monitored and analyzed employee satisfaction survey results
- Studied research and trends on best practices in HR field
- Assisted with creating employee handbooks and manuals
- Helped employees register for benefits programs using online portals
- Tracked various statistics and kept detailed records to support human resources department
- Updated and maintained employee attendance records
Marketing & Events Co-Ordinator
MC3 –Micro Computer Caribbean Limited, S.M.R
11.2012 - 05.2018
- Promoted and secured sales of Microsoft O365 through various media channels of advertising (newspaper/radio ads, flyers and email blast)
- Coordinated customer training sessions
- Promoted products via, booth camps and events in conjunction with Microsoft Trinidad
- Quarterly reports of Return on Investments
- Promoted and secured sales from existing and prospective customers
- Issued quotations, invoices and received payments
- Liaised with vendors for appointment scheduling
- Managed over 50 calls per day for potential sales
Marketing /Business Development Officer
Community Care Credit Union Cooperative Society Limited, S.M
06.2005 - 10.2012
- Developed marketing and advertising material
- Managed launch of VISA Debit Card portfolio and Home Banking system increasing loan sales by 30%
- Responsible for performance monitoring of all products
- Co-ordination of all internal and external events
- Responsible for Conference Room rentals
- Lead Customer Service support
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Developed and maintained strong working relationships with professionals within assigned territory
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Built relationships with customers and community to promote long term business growth
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Built relationships with colleagues to facilitate teamwork, cooperation and success
- Built diverse and consistent sales portfolio
Education
Bachelor of Arts - Business Management
SAM Caribbean & Anglia Ruskin University
Cambridge England2015
Skills
- Strategic Planning
- Process Improvement
- Business Administration
- HR Support
- Planning and Prioritization
- Microsoft Office
- Event Coordination
- Office Management
- Mail Handling
- Critical Thinking
- Project Planning
- Update Policies
- Equipment Purchase Planning
International News
I have a deep abiding interest in international news. The ever changing global landscape intrigues me and I find it essential to stay informed about current events around the world.
Timeline
Workers' Compensation Admin Manager
Amazon
09.2021 - Current
Human Resource Assistant
Amazon
06.2018 - 10.2021
Marketing & Events Co-Ordinator
MC3 –Micro Computer Caribbean Limited, S.M.R
11.2012 - 05.2018
Marketing /Business Development Officer
Community Care Credit Union Cooperative Society Limited, S.M
06.2005 - 10.2012
Bachelor of Arts - Business Management
SAM Caribbean & Anglia Ruskin University
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