Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giselle Hosein

Toronto,ON

Summary


Professional in human resources with demonstrated expertise in customer service, talent acquisition, employee relations, and compliance. Known for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make significant impact.

Overview

13
13
years of professional experience

Work History

HR Assistant-Payroll/Benefits

Strides Toronto
01.2024 - 05.2024
  • Coordinating orientations with the HR Associate, booking trainings and testing sessions for candidates.
  • Ensuring all incoming paperwork is complete and filed as required Auditing HR files and others as requested. Assisting the HR Associate with sitting in interviews. Assisting the HR Associate with HR related audits.
  • Tracking, maintaining, and updating Performance Appraisals/Reviews as per Organizations' policy and procedures, providing updated employee due dates to managers. Ensuring the Health and Safety Bulletin board is up to date. Ensuring job descriptions are up to date and reviewed annually by employees. Assist HR Associate in posting jobs and screening resumes. Creating employment letters as requested by employees, supervisors, and managers. Monitoring the HR email inbox and distributing and responding to inquiries Ensuring the HR intranet is up to date and posting information as requested 3 Booking meetings including grievance meetings, EERC, team and others as requested Organizing, coordinating, and setting up rooms for employee/management trainings. Ensuring that rooms) is booked for training by contacting building administration. Arranging e-mail invites for employees/managers for training - coordinating dates and times for training in partnership with the training company.
  • Preparing Benefit Policies.
  • Aiding senior management in managing confidential materials, gathering information and preparing correspondence, reports, and obtaining signatures as needed.
  • Performing auditing as requested by the Senior Management Team, providing assistance to managers for accreditation, providing ADP reports as requested, etc.
  • Distributing Strides Toronto properties (access cards, parking pass, keys) to employees as well as collecting properties when employees leave the organization. If items are not returned, ensuring payroll is aware to take appropriate action. Ordering business cards and office supplies as needed. Maintaining and updating employee files. Creating and maintaining tracking such as - organizational chart, benefits & pension eligibility, certifications and memberships, Performance reviews, and other reports as requested by HR Director.
  • Ensuring the policies and procedures relating to Health and Safety binder is up-to-date for all locations.
  • Participating/Co-ordinating in organizational activities, committee, and work groups.
  • Reviewing/updating and interpreting the organization policies and procedures.
  • Recognizing and identifying problems and providing possible solutions to the HR Director. Create agendas for and participate in Team meetings, contributing to the development of the HR Department.
  • Ensuring Health and Safety Compliance is met in the organization.
  • Reporting any hazards and accidents/incidents or unsafe work practices to the HR Director. Assisting the HR Associate with recruitment and orientation as required.
  • Performing the recruitment processes such as - posting jobs on job boards/ADP, screening resumes, providing hiring managers with potential resumes.
  • Organizing and booking interviews with the hiring managers. As requested by HR Associate - to sit in interviews with hiring managers. Coordinating and arranging testing sessions with candidates Maintenance of Learn system ensuring user information is up to date. Responding to employee and manager inquiries regarding iLearn. Ensuring employees complete iLearn trainings as assigned. Researching best practices for recruitment and streamlining recruitment through ADP.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.

Human Resource Assistant-Benefits

National Flour Mills
09.2012 - 08.2023
  • Ensure that documents are secured in the files and updated in a timely manner.
  • Administers Groups Plans; Group Life, Group Health, Pension Plan
  • Authorized to complete and sign NIS Forms, action all correspondence/queries received from NIS on behalf of the Company
  • Coordinates Uniforms for staff.
  • Develops PowerPoint presentation used to educate staff on the respective plans.
  • Workmen's Compensation Ordinance.
  • Provide assistance in the interpretation of the Collective Agreement.
  • Attends Tool Box/departmental meetings to advise/educate on HR matters.
  • Prepares Monthly Reports.
  • Prepares Managers monthly payroll and associated activities (TD4's) using the HRp5 software.
  • Develops and run queries and adhoc reports, analyze data using the HRIS
  • Prepares correspondence/memo for Management approval, communicate same to all staff.
  • Coordinate retirees leaving function.
  • Assist with Company events/functions.
  • Conducts exit interviews.
  • Develops Procedures and Policies for Benefits Administration.
  • Reduced supply costs by negotiating better deals with vendors and suppliers.
  • Assisted in the creation of comprehensive reports that informed key decision-makers about relevant metrics.
  • Coordinated logistics for events and meetings, ensuring seamless execution from planning to cleanup stages.
  • Participated in continuous improvement initiatives aimed at enhancing overall organizational performance.
  • Assisted in the development of training materials to ensure proper onboarding of new staff members.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Helped employees register for benefits programs using online portals.
  • Participated in recruitment and selection process for new hires.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Checked references for potential candidates.
  • Developed and maintained HR policies and procedures.
  • Conducted exit interviews with terminated employees.

Contact Center Representative

Republic Bank Limited
01.2011 - 09.2012
  • Delivered high-quality front-line service by managing multi-line phone systems, greeting clients, and providing prompt, courteous assistance with professionalism and discretion.
  • Processed confidential financial and payroll-related transactions with precision, maintaining data integrity across platforms such as ADP and internal HRIS systems.
  • Conducted detailed needs assessments and provided guidance to internal staff and external clients, ensuring solutions were aligned with their individual goals.
  • Handled sensitive documents, records, and reports with a high level of confidentiality and accuracy, adhering to compliance and privacy standards.
  • Demonstrated strong problem-solving skills by managing client inquiries, resolving service issues with empathy, and escalating concerns appropriately.
  • Maintained up-to-date knowledge of organizational products, services, and processes, positioning offerings to match client and employee needs effectively.
  • Supported event coordination and community engagement initiatives by planning and promoting internal and external programs, contributing to positive brand visibility.
  • Acted as a digital liaison by assisting clients and colleagues with online tools, account systems, and scheduling portals, driving engagement with digital platforms.
  • Excelled in time-sensitive environments by prioritizing multiple tasks, maintaining organized filing systems, and consistently meeting service standards.
  • Collaborated cross-functionally with internal teams to streamline administrative processes and improve service delivery for both staff and clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assisted in training new hires, sharing best practices and contributing to their professional development.
  • Reduced handle time by quickly identifying customer needs and providing accurate information.

Education

Diploma - Human Resource Management

Cipriani Labour College
09.2013

Diploma - Business General

Niagra College Toronto
04-2025

Health and Safety Certified

Strides Toronto
01-2025

MBA - Human Resources Management

University of Bedfordshire
UK
12-2027

Skills

  • ADP(Payroll Platform)
  • Human Resources Information System (HRIS)
  • Communications
  • Time Management
  • Problem Solving
  • Customer Service
  • Scheduling
  • Management
  • Conflict Resolution
  • Teamwork
  • Microsoft PowerPoint
  • Recruitment
  • Benefit Administration
  • Administrative skills
  • Conflict management
  • Employee relations
  • Benefits administration
  • Onboarding coordination
  • Background checks
  • HR policies
  • New hire orientation
  • HR policies compliance
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Customer communications
  • Customer service optimization

Languages

English
Native or Bilingual

Timeline

HR Assistant-Payroll/Benefits

Strides Toronto
01.2024 - 05.2024

Human Resource Assistant-Benefits

National Flour Mills
09.2012 - 08.2023

Contact Center Representative

Republic Bank Limited
01.2011 - 09.2012

Diploma - Human Resource Management

Cipriani Labour College

Diploma - Business General

Niagra College Toronto

Health and Safety Certified

Strides Toronto

MBA - Human Resources Management

University of Bedfordshire

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Giselle Hosein