Giselle Hernandez
National City
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more and acquire new skills
Overview
4
4
years of professional experience
Work History
Assistant Manager
Lids Locker Room
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Victoria Secret
09.2024 - 12.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Online Personal Shopper
Walmart
08.2023 - 08.2024
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Maintained accurate records of orders, returns, exchanges and payments.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Volunteer
Scripps Mercy Hospital
03.2023 - 05.2024
- Entered data into computer systems, updating records and files with new information
- answered phone calls to assist with patients needs
- Consulted and collaborated with other professionals to provide continuity of patient care
Volunteer
Eastlake Church
09.2021 - 02.2022
- Offered support and assistance to community members
- Helped with prep, set up, and breakdown of community and public events
- Assisted with and organized programs, events, and activities to drive outreach initiatives
- Greeted guests and offered assistance
Education
Bonita Vista Senior High School
Chula Vista, CA06.2024
San Diego Mesa College
San Diego, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Friendly and outgoing
- Bilingual English/Spanish
- Organized and efficient
- Dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lids Locker Room
11.2024 - Current
Sales Associate
Victoria Secret
09.2024 - 12.2024
Online Personal Shopper
Walmart
08.2023 - 08.2024
Volunteer
Scripps Mercy Hospital
03.2023 - 05.2024
Volunteer
Eastlake Church
09.2021 - 02.2022
Bonita Vista Senior High School
San Diego Mesa College
Similar Profiles
Danial ShafieiDanial Shafiei
Retail Associate at Lids Locker RoomRetail Associate at Lids Locker Room
Hayley TrotterHayley Trotter
Cashier at Lids Locker RoomCashier at Lids Locker Room
Alan SantanaAlan Santana
Assistant Manager at Lids Locker RoomAssistant Manager at Lids Locker Room
Adrian ManchaAdrian Mancha
Master Tradesperson 4 at Huntington Ingalls IndustriesMaster Tradesperson 4 at Huntington Ingalls Industries
Adam NunezAdam Nunez
Tire Technician at Discount TireTire Technician at Discount Tire