Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giselle Garcia

San Diego

Summary

Dynamic and organized professional with extensive experience in customer service. I excel in enhancing guest satisfaction and managing front desk operations efficiently. Proven ability to resolve issues promptly, contributing to a welcoming environment and maintaining high standards of service.

Overview

8
8
years of professional experience

Work History

Receptionist

Cross Country Healthcare
03.2022 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Security Guard Supervisor

Elite Security
05.2017 - 10.2023
  • Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
  • Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
  • Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
  • Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
  • Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
  • Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
  • Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
  • Collaborated with local law enforcement agencies to address potential threats in the community effectively.
  • Recorded incident reports with detailed accounts of occurrences.
  • Recorded daily security occurrences in site assignment log.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Completed shift handover reports and debriefed next shift upon arrival.

Receptionist

Tarantino Wholesale Food Distributor
11.2020 - 01.2021
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, took messages, responded to emails ,helped all customers with any questions or concerns.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Hotel Front Desk Clerk

Hilton Hotels Corporation
04.2019 - 06.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Supported event planning efforts by coordinating room bookings and accommodations for large groups.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Education

Associate of Applied Science - Business

Southwestern College
Chula Vista, CA
07-2016

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Tech-Savvy
  • bilingual

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Cross Country Healthcare
03.2022 - 11.2024

Receptionist

Tarantino Wholesale Food Distributor
11.2020 - 01.2021

Hotel Front Desk Clerk

Hilton Hotels Corporation
04.2019 - 06.2020

Security Guard Supervisor

Elite Security
05.2017 - 10.2023

Associate of Applied Science - Business

Southwestern College

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Giselle Garcia