Giselle Garcia
San Diego
Summary
Dynamic and organized professional with extensive experience in customer service. I excel in enhancing guest satisfaction and managing front desk operations efficiently. Proven ability to resolve issues promptly, contributing to a welcoming environment and maintaining high standards of service.
Overview
8
8
years of professional experience
Work History
Receptionist
Cross Country Healthcare
Chula Vista, CA
03.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped maintain office security by monitoring visitor access and issuing badges.
Security Guard Supervisor
Elite Security
2878 Camino Del Rio San Diego, CA
05.2017 - 10.2023
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Collaborated with local law enforcement agencies to address potential threats in the community effectively.
- Recorded incident reports with detailed accounts of occurrences.
- Recorded daily security occurrences in site assignment log.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Completed shift handover reports and debriefed next shift upon arrival.
Receptionist
Tarantino Wholesale Food Distributor
7651 St Andrew’s Ave
11.2020 - 01.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, took messages, responded to emails ,helped all customers with any questions or concerns.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Hotel Front Desk Clerk
Hilton Hotels Corporation
Imperial Beach, CA
04.2019 - 06.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed lost and found items to assist guests with retrieving belongings.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Associate of Applied Science - Business
Southwestern College
Chula Vista, CA07-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Tech-Savvy
- bilingual
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Cross Country Healthcare
03.2022 - 11.2024
Receptionist
Tarantino Wholesale Food Distributor
11.2020 - 01.2021
Hotel Front Desk Clerk
Hilton Hotels Corporation
04.2019 - 06.2020
Security Guard Supervisor
Elite Security
05.2017 - 10.2023
Associate of Applied Science - Business
Southwestern College