Giselle Diaz
Fontana
Summary
Dedicated professional with expertise in patient services and retail, renowned for optimizing time management and fostering collaboration to enhance patient access services. Currently pursuing a nursing student role at Azusa Pacific University, leveraging medical knowledge and patient care proficiency to advance and secure a BSN in nursing.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Inland Family Community Health Center
San Bernardino
06.2025 - Current
- Coordinated appointment scheduling and registration processes for patients.
- Managed patient inquiries via phone and in-person communications.
- Verified insurance information, collected payments, and scheduled appointments.
- Educated patients about health center services and available payment options.
- Ensured a welcoming environment in the waiting area for all visitors.
- Collaborated with team members to enhance patient flow and service delivery.
- Maintained a clean, organized reception area while adhering to HIPAA regulations.
- Contributed insights in team meetings to improve patient access services.
Cashier/Sales Associate
Under Armour
Ontario
04.2022 - 05.2024
- Maintained organized checkout area to improve shopping experience.
- Collaborated with team members to manage inventory levels on sales floor.
- Resolved customer complaints by implementing effective solutions.
- Followed company policies for returns, exchanges, and refunds promptly.
- Operated cash register efficiently, processing various payment methods accurately.
- Greeted customers, providing information about store products and services.
- Trained new team members on cash register operations and customer service skills.
- Assisted customers over phone regarding store operations and product inquiries.
Cashier/Front Desk Associate
Home Depot
Rancho Cucamonga
03.2021 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems and cash registers.
- Maintained clean, organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction and compliance with policies.
- Assisted customers in locating products and provided information on store operations.
- Collaborated with team members to optimize operational flow during peak hours.
- Conducted price checks for special orders and discounts as per customer requests.
- Greeted customers warmly, fostering a welcoming environment in the store.
- Engaged with customers over the phone regarding product information and order placement.
Warehouse Picker Associate
Amazon
Chino Hills
06.2020 - 12.2020
- Accurately picked and packed customer orders for efficient shipment.
- Operated handheld scanners to track inventory and manage stock levels.
- Maintained cleanliness and organization in warehouse environment.
- Followed safety protocols to ensure secure work area for all staff.
- Loaded and unloaded delivery trucks, ensuring proper handling of goods.
- Verified accuracy of picked items against pick list or customer order.
- Reported damaged products or safety hazards to immediate supervisor.
- Conducted inventory transactions using scanner gun.
Certified Nursing Assistant
Education
Some College (No Degree) - General Studies
Chaffey College
Rancho Cucamonga, CA10-2024
Certificate - CNA
Shekinah Allied Healthcare Safety & Training
Rancho Cucamonga, CA04-2024
Some College (No Degree) - General Studies
California State University San Bernardino
San Bernardino, CA12-2022
Skills
- Customer service and support
- Appointment scheduling
- Effective communication
- Conflict resolution
- Team collaboration
- Information management
- Spanish fluency
- Patient confidentiality
- Time management
- Verbal and written communication
- Medical insurance knowledge
- HIPAA compliance
- Medical terminology expertise
- Phone etiquette
- Payment processing
- Problem-solving skills
- Empathy and compassion
- Infection control procedures
- Ambulation assistance
- Patient relationship building
- Direct patient care
- Condition monitoring
- Bathing assistance
- Attention to detail
- Basic life support
- Feeding assistance
- Active listening skills
- Patient advocacy
Languages
Spanish
Native/ Bilingual
Certification
CNA Certificate No. 01293464
Accomplishments
- Dean's List (CSUSB)
References
References available upon request.
Timeline
Patient Service Representative
Inland Family Community Health Center
06.2025 - Current
Cashier/Sales Associate
Under Armour
04.2022 - 05.2024
Cashier/Front Desk Associate
Home Depot
03.2021 - 03.2022
Warehouse Picker Associate
Amazon
06.2020 - 12.2020
Certified Nursing Assistant
Some College (No Degree) - General Studies
Chaffey College
Certificate - CNA
Shekinah Allied Healthcare Safety & Training
Some College (No Degree) - General Studies
California State University San Bernardino
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