Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Giselle Diaz

Fontana

Summary

Dedicated professional with expertise in patient services and retail, renowned for optimizing time management and fostering collaboration to enhance patient access services. Currently pursuing a nursing student role at Azusa Pacific University, leveraging medical knowledge and patient care proficiency to advance and secure a BSN in nursing.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Inland Family Community Health Center
San Bernardino
06.2025 - Current
  • Coordinated appointment scheduling and registration processes for patients.
  • Managed patient inquiries via phone and in-person communications.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Educated patients about health center services and available payment options.
  • Ensured a welcoming environment in the waiting area for all visitors.
  • Collaborated with team members to enhance patient flow and service delivery.
  • Maintained a clean, organized reception area while adhering to HIPAA regulations.
  • Contributed insights in team meetings to improve patient access services.

Cashier/Sales Associate

Under Armour
Ontario
04.2022 - 05.2024
  • Maintained organized checkout area to improve shopping experience.
  • Collaborated with team members to manage inventory levels on sales floor.
  • Resolved customer complaints by implementing effective solutions.
  • Followed company policies for returns, exchanges, and refunds promptly.
  • Operated cash register efficiently, processing various payment methods accurately.
  • Greeted customers, providing information about store products and services.
  • Trained new team members on cash register operations and customer service skills.
  • Assisted customers over phone regarding store operations and product inquiries.

Cashier/Front Desk Associate

Home Depot
Rancho Cucamonga
03.2021 - 03.2022
  • Processed customer transactions efficiently using point-of-sale systems and cash registers.
  • Maintained clean, organized checkout area to enhance customer experience.
  • Resolved customer inquiries and complaints professionally, ensuring satisfaction and compliance with policies.
  • Assisted customers in locating products and provided information on store operations.
  • Collaborated with team members to optimize operational flow during peak hours.
  • Conducted price checks for special orders and discounts as per customer requests.
  • Greeted customers warmly, fostering a welcoming environment in the store.
  • Engaged with customers over the phone regarding product information and order placement.

Warehouse Picker Associate

Amazon
Chino Hills
06.2020 - 12.2020
  • Accurately picked and packed customer orders for efficient shipment.
  • Operated handheld scanners to track inventory and manage stock levels.
  • Maintained cleanliness and organization in warehouse environment.
  • Followed safety protocols to ensure secure work area for all staff.
  • Loaded and unloaded delivery trucks, ensuring proper handling of goods.
  • Verified accuracy of picked items against pick list or customer order.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Conducted inventory transactions using scanner gun.

Certified Nursing Assistant

Education

Some College (No Degree) - General Studies

Chaffey College
Rancho Cucamonga, CA
10-2024

Certificate - CNA

Shekinah Allied Healthcare Safety & Training
Rancho Cucamonga, CA
04-2024

Some College (No Degree) - General Studies

California State University San Bernardino
San Bernardino, CA
12-2022

Skills

  • Customer service and support
  • Appointment scheduling
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Information management
  • Spanish fluency
  • Patient confidentiality
  • Time management
  • Verbal and written communication
  • Medical insurance knowledge
  • HIPAA compliance
  • Medical terminology expertise
  • Phone etiquette
  • Payment processing
  • Problem-solving skills
  • Empathy and compassion
  • Infection control procedures
  • Ambulation assistance
  • Patient relationship building
  • Direct patient care
  • Condition monitoring
  • Bathing assistance
  • Attention to detail
  • Basic life support
  • Feeding assistance
  • Active listening skills
  • Patient advocacy

Languages

Spanish
Native/ Bilingual

Certification

CNA Certificate No. 01293464

Accomplishments

  • Dean's List (CSUSB)

References

References available upon request.

Timeline

Patient Service Representative

Inland Family Community Health Center
06.2025 - Current

Cashier/Sales Associate

Under Armour
04.2022 - 05.2024

Cashier/Front Desk Associate

Home Depot
03.2021 - 03.2022

Warehouse Picker Associate

Amazon
06.2020 - 12.2020

Certified Nursing Assistant

Some College (No Degree) - General Studies

Chaffey College

Certificate - CNA

Shekinah Allied Healthcare Safety & Training

Some College (No Degree) - General Studies

California State University San Bernardino
Giselle Diaz