Giselle Cervantes
Ridgecrest
Summary
Optician with expertise in patient care and retail operations. Recognized for adaptability and meticulous attention to detail, ensuring smooth patient experiences and fostering effective team collaboration. Dedicated to improving customer satisfaction and boosting sales performance.
Overview
10
10
years of professional experience
Work History
Optician
Community Vision Center
Lancaster
06.2021 - 03.2026
- Assisted patients in selecting appropriate eyewear options.
- Fitted and adjusted eyewear for optimal comfort and effectiveness.
- Managed inventory of frames and lenses in the retail area.
- Educated clients on proper contact lens care and usage.
- Collaborated with optometrists to ensure seamless patient care services.
- Processed billing and verified insurance coverage for patient transactions to ensure accurate and efficient service.
- Maintained a clean and organized workspace for customer satisfaction.
- Resolved customer complaints and adjusted eyewear to ensure satisfaction and maintain quality service.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Recommended eyewear products and services in retail and clinical settings to meet customer needs and enhance sales.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Processed payments for products purchased by customers.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
Optometry Technician
Vision Care
Ridgecrest
03.2018 - 04.2021
- Scheduled appointments and managed patient flow in a busy clinic environment.
- Collaborated with optometrists to ensure effective patient care and treatment plans.
- Delivered exceptional customer service, contributing to positive patient experiences during visits.
- Sterilized and maintained optometric instruments to ensure safety and compliance.
- Performed initial patient screenings, including visual acuity and color vision tests.
- Answered phone calls from patients with inquiries related to their appointments or medications prescribed by optometrists and ophthalmologists.
- Assisted optometrists and ophthalmologists during comprehensive eye examinations by providing support with instrumentation needs.
- Cleaned examination rooms between patients for safety purposes.
- Filed documents in accordance with office filing system requirements.
- Verified insurance coverage information prior to patient visit or procedure.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information at all times.
- Maintained accurate records of patient visits, examinations, prescriptions, and treatments in electronic health record systems.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Trained new staff on optometric testing procedures and clinic protocols.
- Administered and interpreted tests for glaucoma screening and retinal health.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
- Explained insurance benefits to patients and clarified coverage details.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Cook/Food prer
Cuisinier Catering
Los Angeles
01.2016 - 12.2017
- Prepared diverse menu items for large events and catering services, enhancing guest experience and satisfaction.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food from kitchen based on cook and delivery times, ensuring timely service and improved customer satisfaction.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated kitchen equipment efficiently to produce high-quality dishes.
- Followed safety and sanitation guidelines in food preparation areas.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Collaborated with team members to uphold kitchen cleanliness and organization, contributing to a safe and efficient work environment.
- Organized storage areas for efficient usage of space.
- Checked completed orders for correct quantity and quality.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Certificate - Optical Technician
American Career College
CA05-2010
High School Diploma -
William H. Taft High School
San Fernando, CA06-2006
Skills
- Customer service
- Attention to detail
- Retail sales
- Ability to multitask
- Task prioritization
- Team collaboration
- Adaptability
- Bilingual
Timeline
Optician
Community Vision Center
06.2021 - 03.2026
Optometry Technician
Vision Care
03.2018 - 04.2021
Cook/Food prer
Cuisinier Catering
01.2016 - 12.2017
Certificate - Optical Technician
American Career College
High School Diploma -
William H. Taft High School