Giselle Buttenham
Dundas,ON
Summary
Proven track record of enhancing overall business performance through effective leadership, and innovative problem-solving. Focused store manager versed in all aspects of running a retail establishment, including opening and closing procedures, banking, merchandising, and recruiting. Keeps operations efficient, productive, and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations, and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Store Manager of Operations
Partsource
Burlington, ON
12.2015 - Current
- Collaborated with senior management on long-term strategic planning initiatives.
- Ensured that store was clean and organized at all times.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Ensured compliance with all safety regulations and company policies.
- Resolved customer complaints promptly and professionally.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Developed relationships with vendors to negotiate better prices on supplies.
- Reviewed financial statements including profit and loss reports.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Partsource
Burlington, ON
01.2014 - 12.2015
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided training to new employees on company policies and procedures.
Commercial Sales Specialist
Partsource
Burlington, ON
06.2012 - 01.2014
- Performed post-sales follow-ups with customers to ensure satisfaction with purchases made.
- Implemented targeted marketing campaigns aimed at increasing brand awareness within target markets.
- Collaborated with cross-functional teams such as marketing, operations, and finance in order to coordinate activities that support the achievement of sales objectives.
- Created pricing models based on client requirements, competitive landscape, and company objectives.
- Negotiated contracts with key decision-makers while maintaining profitable margins.
- Generated monthly reports detailing sales performance against goals set by management.
- Monitored industry trends in order to stay ahead of the competition and capitalize on emerging opportunities.
- Oversaw contract agreements with customers.
Team Leader Manager
Partsource
Burlington, ON
02.2011 - 06.2012
- Developed strategies to increase productivity and efficiency of the team.
- Monitored customer service standards across the organization.
- Participated in budgeting activities to maximize resources.
- Recruited, trained, and supervised new staff members.
- Provided guidance, coaching, and feedback to team members.
- Resolved conflicts between team members in a timely manner.
- Provided technical assistance when needed.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
Parts Pro
Partsource
Burlington, ON
01.2010 - 02.2011
- Received customer orders and placed them into the system for processing.
- Coordinated shipping arrangements for outbound orders as needed.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Organized and labeled parts to ensure easy identification and retrieval.
- Collaborated with management team members on special projects related to improving processes within the department.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Driver
Partsource
Burlington, ON
05.2006 - 01.2010
- Maintained accurate logs of vehicle inspections and repair status.
- Assisted with loading and unloading freight when necessary.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Verified the contents of inventory loads against shipping papers.
Cash Manager
Mr. Sub (Family Owned Business)
Waterdown, Ontario
01.2000 - 08.2004
- Frontline customer service.
- Prepared fresh food for the day.
- Filled and stocked areas as needed.
- Serving customers.
- Trained new employees on proper methods of preparing various menu items.
- Conducted routine checks to ensure food items were stored properly.
- Followed food safety standards and protocols.
- Maintained cleanliness and order in the kitchen area.
Education
Diploma - Law Enforcement
St. Lawrence College
Kingston04-2025
Bachelor of Arts - Animal Science
Sheridan College Institute of Technology And Advanced Learning
Oakville, None04-2015
Skills
- Customer service
- Team building
- Relationship management
- Inventory management
- Conflict resolution
- Financial oversight
- POS systems
- Sales management
- Scheduling
- Multitasking
- Performance measurement
- Sales tracking
- Schedule management
- Special events
- Team leadership and coaching
- Budget management
- Employee terminations
- Operations management
Affiliations
- 2 time Black Belt Martial Artist
- Studying for over 30 years.
- Teaching women and children the basics of self defense.
- Training in a family owned Dojo.
Timeline
Store Manager of Operations
Partsource
12.2015 - Current
Assistant Store Manager
Partsource
01.2014 - 12.2015
Commercial Sales Specialist
Partsource
06.2012 - 01.2014
Team Leader Manager
Partsource
02.2011 - 06.2012
Parts Pro
Partsource
01.2010 - 02.2011
Driver
Partsource
05.2006 - 01.2010
Cash Manager
Mr. Sub (Family Owned Business)
01.2000 - 08.2004
Diploma - Law Enforcement
St. Lawrence College
Bachelor of Arts - Animal Science
Sheridan College Institute of Technology And Advanced Learning
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