Giselle Bernache
Downey
Summary
Detail-oriented individual with a versatile background in customer service and care. Proven ability to respond to inquiries and resolve issues promptly, ensuring a positive client experience and fostering long-term relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers Insurance Agency
Downey
10.2021 - 08.2025
- Educated clients on insurance products and coverage options to enhance understanding.
- Maintained client records, ensuring accuracy and timely updates.
- Processed payments from clients promptly according to established procedures.
- Responded to customer inquiries via phone and email with professionalism.
- Handled escalated complaints, employing empathy and conflict resolution techniques.
- Followed up on unresolved inquiries, providing timely status updates.
- Provided administrative support by scheduling appointments and managing client communications.
- Documented all customer interactions, transactions, and feedback for future reference.
Caregiver
In-Home Support Service
Maywood
09.2018 - 10.2021
- Supported clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules.
- Coordinated transportation for medical appointments and social activities.
- Maintained cleanliness and organization of living spaces for client comfort.
- Communicated effectively with families regarding client needs and progress.
- Provided companionship by engaging in conversation and recreational activities.
- Assisted with bathing, dressing, and other personal care needs.
Retail Sales Associate
Ross Dress for Less
Downey
08.2017 - 08.2018
- Maintained store cleanliness and organized merchandise displays to maximize visual appeal.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Implemented effective visual merchandising strategies to attract and engage customers.
- Processed transactions efficiently while delivering high-quality customer service.
- Managed price checks, merchandise transfers, and fitting room returns to maintain orderliness.
- Calculated pricing, applied discounts, and collected payments for accurate transaction processing.
- Operated cash registers, handling sales, returns, and exchanges efficiently.
Pharmacy Technician
Abrams and Clark Pharmacy
Long Beach
02.2016 - 09.2016
- Dispensed medications accurately to patients and healthcare professionals, ensuring compliance with safety protocols.
- Maintained inventory by ordering and restocking pharmaceuticals to prevent shortages.
- Operated pharmacy software for efficient prescription processing and comprehensive record keeping.
- Assisted pharmacists in preparing prescriptions and conducting patient consultations for optimal care.
- Ensured cleanliness and organization within pharmacy workspace to enhance workflow efficiency.
- Performed data entry for patient profiles, billing information, and prescription orders into pharmacy systems.
- Teamed with technicians and pharmacists to prioritize order completion and improve service delivery.
- Created and updated customer profiles, documenting demographics, allergies, and medication histories in pharmacy systems.
Education
Some College (No Degree) - Anthropology
Long Beach City College
Long Beach, CA02-2018
Skills
- Customer service and support
- Problem solving
- Time management
- Conflict resolution
- Effective communication
- Team collaboration
- Client relations
- Licensed insurance agent
- Critical thinking
- Insurance expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Licensed Insurance Agency in Auto Insurance, Property Insurance, and Business Insurance
Timeline
Insurance Agent
Farmers Insurance Agency
10.2021 - 08.2025
Caregiver
In-Home Support Service
09.2018 - 10.2021
Retail Sales Associate
Ross Dress for Less
08.2017 - 08.2018
Pharmacy Technician
Abrams and Clark Pharmacy
02.2016 - 09.2016
Some College (No Degree) - Anthropology
Long Beach City College
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