Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Giselle Bernache

Downey

Summary

Detail-oriented individual with a versatile background in customer service and care. Proven ability to respond to inquiries and resolve issues promptly, ensuring a positive client experience and fostering long-term relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Agent

Farmers Insurance Agency
Downey
10.2021 - 08.2025
  • Educated clients on insurance products and coverage options to enhance understanding.
  • Maintained client records, ensuring accuracy and timely updates.
  • Processed payments from clients promptly according to established procedures.
  • Responded to customer inquiries via phone and email with professionalism.
  • Handled escalated complaints, employing empathy and conflict resolution techniques.
  • Followed up on unresolved inquiries, providing timely status updates.
  • Provided administrative support by scheduling appointments and managing client communications.
  • Documented all customer interactions, transactions, and feedback for future reference.

Caregiver

In-Home Support Service
Maywood
09.2018 - 10.2021
  • Supported clients with daily living activities and personal care routines.
  • Monitored client health and reported changes to healthcare professionals.
  • Administered medications according to prescribed schedules.
  • Coordinated transportation for medical appointments and social activities.
  • Maintained cleanliness and organization of living spaces for client comfort.
  • Communicated effectively with families regarding client needs and progress.
  • Provided companionship by engaging in conversation and recreational activities.
  • Assisted with bathing, dressing, and other personal care needs.

Retail Sales Associate

Ross Dress for Less
Downey
08.2017 - 08.2018
  • Maintained store cleanliness and organized merchandise displays to maximize visual appeal.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
  • Implemented effective visual merchandising strategies to attract and engage customers.
  • Processed transactions efficiently while delivering high-quality customer service.
  • Managed price checks, merchandise transfers, and fitting room returns to maintain orderliness.
  • Calculated pricing, applied discounts, and collected payments for accurate transaction processing.
  • Operated cash registers, handling sales, returns, and exchanges efficiently.

Pharmacy Technician

Abrams and Clark Pharmacy
Long Beach
02.2016 - 09.2016
  • Dispensed medications accurately to patients and healthcare professionals, ensuring compliance with safety protocols.
  • Maintained inventory by ordering and restocking pharmaceuticals to prevent shortages.
  • Operated pharmacy software for efficient prescription processing and comprehensive record keeping.
  • Assisted pharmacists in preparing prescriptions and conducting patient consultations for optimal care.
  • Ensured cleanliness and organization within pharmacy workspace to enhance workflow efficiency.
  • Performed data entry for patient profiles, billing information, and prescription orders into pharmacy systems.
  • Teamed with technicians and pharmacists to prioritize order completion and improve service delivery.
  • Created and updated customer profiles, documenting demographics, allergies, and medication histories in pharmacy systems.

Education

Some College (No Degree) - Anthropology

Long Beach City College
Long Beach, CA
02-2018

Skills

  • Customer service and support
  • Problem solving
  • Time management
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Client relations
  • Licensed insurance agent
  • Critical thinking
  • Insurance expertise

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Licensed Insurance Agency in Auto Insurance, Property Insurance, and Business Insurance

Timeline

Insurance Agent

Farmers Insurance Agency
10.2021 - 08.2025

Caregiver

In-Home Support Service
09.2018 - 10.2021

Retail Sales Associate

Ross Dress for Less
08.2017 - 08.2018

Pharmacy Technician

Abrams and Clark Pharmacy
02.2016 - 09.2016

Some College (No Degree) - Anthropology

Long Beach City College
Giselle Bernache