Detail-oriented individual with a versatile background in customer service and care. Proven ability to respond to inquiries and resolve issues promptly, ensuring a positive client experience and fostering long-term relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers Insurance Agency
Downey
10.2021 - 08.2025
Educated clients on insurance products and coverage options to enhance understanding.
Maintained client records, ensuring accuracy and timely updates.
Processed payments from clients promptly according to established procedures.
Responded to customer inquiries via phone and email with professionalism.
Handled escalated complaints, employing empathy and conflict resolution techniques.
Followed up on unresolved inquiries, providing timely status updates.
Provided administrative support by scheduling appointments and managing client communications.
Documented all customer interactions, transactions, and feedback for future reference.
Caregiver
In-Home Support Service
Maywood
09.2018 - 10.2021
Supported clients with daily living activities and personal care routines.
Monitored client health and reported changes to healthcare professionals.
Administered medications according to prescribed schedules.
Coordinated transportation for medical appointments and social activities.
Maintained cleanliness and organization of living spaces for client comfort.
Communicated effectively with families regarding client needs and progress.
Provided companionship by engaging in conversation and recreational activities.
Assisted with bathing, dressing, and other personal care needs.
Retail Sales Associate
Ross Dress for Less
Downey
08.2017 - 08.2018
Maintained store cleanliness and organized merchandise displays to maximize visual appeal.
Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
Implemented effective visual merchandising strategies to attract and engage customers.
Processed transactions efficiently while delivering high-quality customer service.
Managed price checks, merchandise transfers, and fitting room returns to maintain orderliness.
Calculated pricing, applied discounts, and collected payments for accurate transaction processing.
Operated cash registers, handling sales, returns, and exchanges efficiently.
Pharmacy Technician
Abrams and Clark Pharmacy
Long Beach
02.2016 - 09.2016
Dispensed medications accurately to patients and healthcare professionals, ensuring compliance with safety protocols.
Maintained inventory by ordering and restocking pharmaceuticals to prevent shortages.
Operated pharmacy software for efficient prescription processing and comprehensive record keeping.
Assisted pharmacists in preparing prescriptions and conducting patient consultations for optimal care.
Ensured cleanliness and organization within pharmacy workspace to enhance workflow efficiency.
Performed data entry for patient profiles, billing information, and prescription orders into pharmacy systems.
Teamed with technicians and pharmacists to prioritize order completion and improve service delivery.
Created and updated customer profiles, documenting demographics, allergies, and medication histories in pharmacy systems.
Education
Some College (No Degree) - Anthropology
Long Beach City College
Long Beach, CA
02-2018
Skills
Customer service and support
Problem solving
Time management
Conflict resolution
Effective communication
Team collaboration
Client relations
Licensed insurance agent
Critical thinking
Insurance expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Licensed Insurance Agency in Auto Insurance, Property Insurance, and Business Insurance
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY