Summary
Overview
Work History
Education
Skills
Certification
Languages
Additionalinformation - Summaryofskillsandqualifications
Personal Information
References
Timeline
Generic

Giselle Alfred

Oshawa,Canada

Summary

Dynamic leader with a proven track record in retail management, notably at Ren's Pets, where I leveraged Power BI and Dayforce to exceed weekly targets and enhance staff scheduling efficiency. Skilled in business analysis and fostering team communication, I excel in driving customer satisfaction and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

Saje Natural Wellness
Niagara-on-the-Lake, Canada
09.2024 - 12.2024
  • Completing transactions for customers.
  • Daily cleaning duties.
  • Make suggestions for products based on the needs of community members.
  • Troubleshoot dysfunctional diffuser systems.
  • Train seasonal staff.
  • Merchandise the new products.
  • GPOP (Getting Product Onto the Customer)
  • Complete inventory counts.
  • Closing nightly cleaning duties.
  • Daily cleaning and sanitizing.
  • Restocking any weekly shipments.

Team Lead

Crocs
Niagara-on-the-Lake, Canada
10.2023 - 02.2024
  • Overseeing day to day operations of storefront
  • Schedule in store training with vendor reps
  • Checking in making sure mental health is OK
  • Use of power BI to send labour reports
  • Sending staff to merchandise and train for a store openings
  • Reporting nightly deposits
  • Organizing having in store rescues
  • Creating a marketing calendar to schedule ways to promote the business
  • Hitting daily targets with pulling our number from Microsoft Power BI
  • Closing the store
  • Delegating closing tasks to staff

Assistant Manager

Pet Valu
Brooklin, Canada
07.2023 - 10.2023
  • Help daily customers with everyday questions
  • Open & close the business
  • Merchandise new and promotional products
  • Process exchanges and returns
  • Excute monthly freshness tracker on consumables
  • Maintain fresh water for fish and daily feedings
  • Checking emails for any business updates
  • Upkeep on daily cleaning duties
  • To maintain any prices updates & making labels
  • Stocking shelves and facing the store
  • Organize in store events with rescues to promote awareness and adoption
  • Train and educate new staff members
  • Work with store manager to work out daily store plans

Key Holder/Sales Associate

Pet Valu
Ajax, Canada
03.2023 - 07.2023
  • Help daily customers with everyday questions
  • Open & close the business
  • Merchandise new and promotional products
  • Process exchanges and returns
  • Excute monthly freshness tracker on consumables
  • Maintain fresh water for fish and daily feedings
  • Checking emails for any business updates
  • Upkeep on daily cleaning duties
  • To maintain any prices updates & making labels
  • Stocking shelves and facing the store

Store Manager

Ren's Pets
Ajax, Canada
01.2019 - 05.2022
  • Using Dayforce to create schedule for staff and accepting daily punches for payroll
  • Open and close store
  • Weekly meeting with Gm to discuss weekly targets
  • Hiring staff
  • Overseeing day to day operations of storefront
  • Schedule in store training with vendor reps
  • Checking in with soft make sure mental health is OK
  • Use of power BI to send labour reports
  • Sending staff to merchandise and train for a store openings
  • Reporting nightly deposits
  • Organizing having in store rescues
  • Creating a marketing calendar to schedule ways to promote the business
  • Hitting daily targets with pulling our number from Microsoft Power BI

Education

High school diploma -

Scas
Toronto, ON
04-2013

DCS / DEC - Pastry arts management

Centennial College
Toronto, ON
04-2006

Skills

  • Organizational Skills
  • Business Analysis
  • Communication Skills
  • Microsoft Office r( Word, Excel, PowerPoint)
  • Dayforce
  • Power BI
  • Computer Skills
  • Retail Management
  • Office Management
  • Recruiting and interviewing
  • Customer service and satisfaction
  • Money handling

Certification

Cansell, Present

Languages

English, Fluent

Additionalinformation - Summaryofskillsandqualifications

  • Customer oriented with the ability to work with a diverse group of individuals
  • Highly organized and efficient working in multi-tasking dynamic environment
  • Works well independently or as a member of a team
  • Excellent communication and interpersonal skills
  • Reliable, committed, a quick learner and adaptable
  • Computer skills: MS Word, Excel, PowerPoint and E-mail

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Team Leader

Saje Natural Wellness
09.2024 - 12.2024

Team Lead

Crocs
10.2023 - 02.2024

Assistant Manager

Pet Valu
07.2023 - 10.2023

Key Holder/Sales Associate

Pet Valu
03.2023 - 07.2023

Store Manager

Ren's Pets
01.2019 - 05.2022

High school diploma -

Scas

DCS / DEC - Pastry arts management

Centennial College

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Giselle Alfred