Summary
Overview
Work History
Education
Skills
Fluent Languages
REFERENCES
Timeline
Generic

Giselle Acevedo Ayala

Anaheim

Summary

Experienced professional secretary skilled in managing daily administrative tasks and operations in the office industry. Well-organized, quick learner, and committed to delivering high-quality results. Adaptable and versatile worker excelling at providing excellent customer service in dynamic environments.

Ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Administrative Service Representative

MS International, Inc, MSI
06.2024 - Current


  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of over 500 container’s from over seas.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Secretary

A&M Tree Specialist
07.2020 - 04.2024
  • Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
  • Supports managers with business documentation and professional demeanor at all times.
  • Efficiently processes updated client information and payments into database.
  • Perform various office tasks as needed and assigned.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Email estimates, invoices, and receipts.

Youth Leader

YMCA
11.2018 - 07.2019
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
  • Maintained accurate records of participant progress, using data to inform future program improvements.
  • Created educational materials to convey important information to service children.

Education

Diploma -

Katella High School
Anaheim, CA
05.2018

Skills

  • Experience with everyday learning environment, outstanding Leadership skills, and Excellent Interpersonal Communication skills
  • Exceptional Organizational, Customer Service and Positive attitude
  • Excellent Communication skills, both oral and written
  • Microsoft Office, Intuit Payroll & Joist
  • Office and Group Administration
  • Data entry
  • Customer service
  • Dispatching procedures
  • Route planning

Fluent Languages

English
Native or Bilingual
Spanish
Native or Bilingual

REFERENCES

Paola Trejo 

P - 714-331-0520

E - ptrejo98336@gmail.com


Maria Plancarte 

P - 714-404-5744

E - ap.amtreespecialist@gmail.com


Maria Duarte 

P - 714-505-3211

E - duartemaria95@yahoo.com




Timeline

Administrative Service Representative

MS International, Inc, MSI
06.2024 - Current

Secretary

A&M Tree Specialist
07.2020 - 04.2024

Youth Leader

YMCA
11.2018 - 07.2019

Diploma -

Katella High School

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Giselle Acevedo Ayala