Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giselle Abad

San Dimas

Summary

Experienced social worker dedicated to supporting children and youth in challenging circumstances. Skilled in providing compassionate care and developing individualized plans for overall well-being. Demonstrates effective communication and crisis intervention abilities. Utilizes tailored intervention strategies to foster resilience and growth in children and youth navigating difficult situations. Possesses extensive knowledge of community resources and excels in multidisciplinary teamwork for comprehensive care.

Overview

13
13
years of professional experience

Work History

Consumer Service Coordinator

Inland Regional Center
10.2024 - Current
  • Identified community resources to support clients.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Visited homes and agencies to provide support and case management services to clients.
  • Provided crisis intervention, guidance, and supportive counseling to clients.
  • Used Atlas and Sandis to create and prepare IPP reports and documentation.
  • Coordinated with social, public, and welfare agencies to obtain and provide client information.
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
  • Maintained accurate records of all client interactions, keeping detailed notes on services provided and documenting any changes in circumstances or needs.
  • Monitored client progress through regular follow-up meetings, adjusting care plans as needed to ensure optimal results.
  • Conducted thorough assessments of client needs, identifying appropriate resources and referrals for maximum support.
  • Led interdisciplinary team meetings, fostering collaboration among professionals for improved client outcomes.
  • Reviewed client case files regularly to ensure up-to-date documentation, adherence to agency guidelines, and timely follow-ups as needed.
  • Enhanced client satisfaction by providing comprehensive case management and coordinating services tailored to individual needs.

Compliance Analyst/Social Worker - Child and Youth

A Greater Love Foster Family Agency
11.2019 - 06.2024
  • Quality Assurance
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Under supervision of the program director, oversees all aspects of Quality Improvement Program, monitoring, analyzing, trending, and utilizing data for improvement of Agency and services provided
  • Prepared documentation and records for upcoming audits and inspections.
  • Implements policies that facilitate contract compliance
  • Updated Excel spreadsheets with latest data to enhance strategic planning.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Developed improvement and corrective action plans to bring operations in line with requirements.
  • Conducts regular client audits to ensure all guidelines are being met and documented
  • Helped create training programs to handle system-wide issues and maintain compliance.
  • Tracks client files on spreadsheets that are reviewed by supervisors with social workers during supervision.
  • Performed deep audits of the UC Portal to assess compliance with ORR ( Office of Refugee Resettlement) standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Enforced compliance with complex state and federal laws, rules and regulations for industry.
  • Lead individualized and group counseling sessions with children and families.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Documented noncompliance activities and communicated with lead supervisors on remediation.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, metrics, and reports to meet strict standards.
  • Collaborated with school personnel, parents, and mental health providers to maintain comprehensive and integrated approach to student services.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.

Instructional Aid

Covina Valley Unified School District
10.2017 - 11.2019
  • Under general supervision, provide instruction and tutor individual and small groups of students in assigned special education programs with emotional, physical, behavioral and mental disabilities in various subject-matter areas to reinforce classroom lessons; observes, monitors and records student performance and behavior; perform administrative functions in support of classroom activities; and perform related duties as assigned.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Supported student learning objectives through personalized and small group assistance.

Instructional Assistant

Fullerton School District
01.2016 - 01.2017
  • Collaborated and assisted staff in designing and implementing activities and assignments to encourage attendee's intellectual, creative, artistic, and athletic enrichment and abilities; assisted students in working on and completing after school program assignments, projects, and activities
  • Prepared and maintained weekly lesson plans and monthly curriculum calendars in compliance with common core standards
  • Maintained discipline and monitored playground activities; conferred with teacher’s on assigned subjects to insure coordination of instructional efforts, kept order in classroom, hall, and on the school grounds; set up and operated audio visual equipment and other teaching aids, performed other related duties as required.

Childcare Provider

Tiny Tots Day Care
01.2014 - 01.2016
  • Supervise and monitor safety of children, prepare meals and organize mealtimes and snacks for children, help children keep good hygiene, change diapers of infants and toddlers, organize activities, or implement a curriculum that allows children to learn about the world and explore interests.
  • Introduce babies and toddlers to basic concepts, such as manners, by reading to them and playing with them.
  • Taught young children how to share and take turns by playing games with other children.
  • Help preschool-age children prepare for kindergarten.
  • Taught by playing, solving problems, questioning, and experimenting.
  • Used play and other instructional techniques to help children’s development.

Intake Coordinator/Recruitment counselor

The Village Family Services Foster Care Agency
01.2012 - 01.2014
  • Primary responsibility for receiving and responding to resource parent recruitment calls, scheduling/hosting pre-approval trainings, scheduled and facilitated information meetings, distributed flyers in the community, participated at various community events, and completed Live Scans for families and personnel as needed.
  • In coordination with Foster Care/Adoption Coordinator, determined monthly projections for likely approvals.
  • Responsible for tracking, processing and/or assembling completed paperwork related to resource family applications and approvals.
  • Collected, logged, imputed, tracked and maintained statistical information and generated required reports.
  • Opened, maintained, and closed in-process resource family files.
  • Communicated with internal staff and/or applicant families regarding essential paperwork and communicated with external individuals such as CSWs, attorneys and other professionals.
  • Provided clerical support to foster placements to families depending on needs presented and family experience/dynamics.
  • Completed initial intake form to create client file.

Education

BA) Bachelors of Arts - Human Services

California State University, Fullerton
Fullerton, CA
06.2019

AA) Associates Degree of Arts - Social and Behavioral Science

Cypress College
Cypress, CA
06.2017

Diploma - General Education

La Mirada High School
La Mirada, CA
06.2001

Skills

  • Data Entry and File management
  • Active Listening and Critical Thinking
  • Teamwork and Collaboration
  • Organization and Time Management
  • Self-Motivated and Attention to Detail
  • Analytical and Critical Thinking
  • Adobe Acrobat and PowerPoint Presentations
  • Due Diligence and Project Management
  • Certification/Accreditation and Investigations Expertise
  • Compliance Reporting and Documentation Skills
  • Audit Monitoring and Corrective Action Plans
  • Regulatory Understanding, Compliance Understanding, and Compliance Protocols

Languages

Spanish
Native or Bilingual

Timeline

Consumer Service Coordinator

Inland Regional Center
10.2024 - Current

Compliance Analyst/Social Worker - Child and Youth

A Greater Love Foster Family Agency
11.2019 - 06.2024

Instructional Aid

Covina Valley Unified School District
10.2017 - 11.2019

Instructional Assistant

Fullerton School District
01.2016 - 01.2017

Childcare Provider

Tiny Tots Day Care
01.2014 - 01.2016

Intake Coordinator/Recruitment counselor

The Village Family Services Foster Care Agency
01.2012 - 01.2014

BA) Bachelors of Arts - Human Services

California State University, Fullerton

AA) Associates Degree of Arts - Social and Behavioral Science

Cypress College

Diploma - General Education

La Mirada High School

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Giselle Abad