Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gisele Vugah

Toronto,ON

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager/Customer Service Representative

Majid Al Futtaim
01.2023 - 04.2024
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Front Desk National Service Receptionist /Front Office Assistant

Al Shaya International Co.L.L.C
10.2018 - 12.2023
  • Minimized disturbances during busy periods through effective crowd management techniques and clear communication with waiting guests.
  • Monitored inventory levels of office supplies at the front desk and reordered as necessary, ensuring adequate stock for uninterrupted daily operations.
  • Utilized strong problem-solving skills to address guest concerns or disputes, resulting in positive resolutions that protected the hotel''s reputation.
  • Assisted in training new front desk personnel, providing guidance on best practices and reinforcing company policies and procedures.
  • Facilitated seamless communication between departments, ensuring timely completion of tasks and guest satisfaction.

Senior Sales Associate

Feda Telecommunication
10.2015 - 09.2017
  • Developed sales plans to increase market share, customer base and revenue.
  • Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.

Education

Bachelor Degree I - Banking And Finance

University of Buea
Cameroon
09.2015

Skills

  • Flexible Schedule
  • Customer Relations
  • Display Setup
  • Goals and performance
  • Sales Strategies
  • Work Planning and Prioritization
  • Inventory Control
  • Customer Service Management

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Sales Essentials Certificate
  • Sales Manager Certificate

Timeline

Assistant Store Manager/Customer Service Representative

Majid Al Futtaim
01.2023 - 04.2024

Front Desk National Service Receptionist /Front Office Assistant

Al Shaya International Co.L.L.C
10.2018 - 12.2023

Senior Sales Associate

Feda Telecommunication
10.2015 - 09.2017

Bachelor Degree I - Banking And Finance

University of Buea

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Gisele Vugah