GISELE MEJIA DURAN
Perris
Summary
Banking professional with 6 years of banking experience delivering exceptional client service and building trusted financial relationships at JPMorgan Chase & Co.. Skilled in account opening, credit card solutions, and identifying opportunities to deepen client relationships through product referrals. Recognized for strong performance, attention to compliance, and creating positive branch experiences while helping clients achieve their financial goals.
Overview
6
6
years of professional experience
8083
8083
years of post-secondary education
Work History
Associate Banker-ME
JP MORGAN CHASE & COMPANY
Menifee
07.2023 - Current
- Delivered exceptional client service by assisting customers with day-to-day banking transactions, account servicing in a high-volume branch environment.
- Opened and managed new consumer accounts including checking, savings, and credit cards while ensuring compliance with banking regulations and internal policies.
- Built trusted client relationships by identifying financial needs and recommending appropriate banking products and services.
- Generated referrals to licensed bankers and specialists for mortgages, investments, and business banking solutions to support clients’ financial goals.
- Educated clients on digital banking tools including the Chase Mobile App, online banking, and ATM services to enhance convenience.
- Managed lobby flow by greeting clients, scheduling appointments, and directing customers to the appropriate banking specialist.
- Supported branch operations including cash handling, account verification, and adherence to security and compliance procedures.
- Consistently met performance expectations for client experience, product referrals, and operational accuracy.
- Resolved customer complaints in a timely manner while adhering to bank policies.
Petty Officer 2nd Class Intelligence Specialist
UNITED STATES NAVAL RESERVES
San Diego
07.2020 - Current
- Conducted and supported analysis of information operations (10) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
- Collected, reviewed and processed intelligence information for senior personnel.
- Prepared briefs and intelligence presentations for senior personnel and Commanding Officer.
- Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Investigation
- Communicated security regulations to staff members and performed security training.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained adult CPR/AED qualification
Bank Teller Bilingual
WELLS FARGO & COMPANY
El Cajon
12.2019 - 07.2022
- Used a strong knowledge of banking products and services to confidently educate customers about features and benefits.
- Receiving, entering data, reviewing, balancing, deposits, scanning & ensuring daily accurate batching
- Built and maintained client relationships through quality, personalized interactions.
- Demonstrated active listening & resolved customer concerns in a positive manner.
- Trained new tellers as Senior teller and Onboarding partner.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered new account information into computers and filed related forms and other documents
Customer Service Representative
CHEVRON
Lemon Grove
- Office support including sorting mail, filing, ordering, and distributing office supplies.
- Followed operational standards, promoting security, risk management and compliance.
- Completed daily paperwork & inventory records as Assistant Manager Trainee
- De-escalated unsatisfied customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
FOUNDATIONAL LEADER DEVELOPMENT COURSE -
Naval Leadership And Ethics Center
San Diego, CAINTELLIGENCE SPECIALIST CLASS A -
Information Warfare Training Command
Virginia Beach, VASouthwestern College
Chula Vista, CAHIGH SCHOOL DIPLOMA -
El Cajon Valley High School
El Cajon, CASkills
- Client Relationship Management
- Leadership
- Financial Product Referrals
- Customer Experience
- Digital Banking Education
- Client relationship building
- Manage multiple tasks with attention to detail
- Honest and Dependable
- Team Building
- Adaptable to Changing Conditions
- Strong resolution skills
Timeline
Associate Banker-ME
JP MORGAN CHASE & COMPANY
07.2023 - Current
Petty Officer 2nd Class Intelligence Specialist
UNITED STATES NAVAL RESERVES
07.2020 - Current
Bank Teller Bilingual
WELLS FARGO & COMPANY
12.2019 - 07.2022
Customer Service Representative
CHEVRON
FOUNDATIONAL LEADER DEVELOPMENT COURSE -
Naval Leadership And Ethics Center
INTELLIGENCE SPECIALIST CLASS A -
Information Warfare Training Command
Southwestern College
HIGH SCHOOL DIPLOMA -
El Cajon Valley High School