Gisèle Grieves
Tilbury,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Funeral Director's Assistant/Aftercare Specialist
Reaume Funeral Home Inc.
Tilbury, Ontario
10.2020 - Current
- Maintained accurate records of funerals including service details, obituaries, and payments received.
- Created memorial videos using photos and music provided by family members.
- Greeted visitors, answered questions, and provided directions as needed.
- Ensured proper care of deceased prior to cremation or burial.
- Reviewed contracts with vendors to ensure compliance with pricing agreements.
- Answered phone calls promptly and professionally handled inquiries from callers.
- Maintained confidentiality at all times respecting privacy rights of bereaved families.
- Provided support to families during visitation hours and funeral services.
- Kept abreast of current trends in the funeral industry regarding products and services.
- Transported caskets to churches or other locations for services when necessary.
- Coordinated with vendors for supplies such as caskets, flowers, and memorial folders.
- Updated customer database on a daily basis ensuring accuracy of information entered.
- Collaborated with cemetery personnel to ensure that gravesites were properly prepared for burials.
- Managed inventory of merchandise such as urns, keepsakes, and jewelry items.
- Prepared documents necessary for cremations according to state regulations.
- Composed meaningful eulogies in collaboration with family members.
- Consulted with families of deceased to make funeral arrangements.
- Led and directed funeral and graveside services.
- Removed deceased from place of death and transported to funeral home.
- Completed and filed all necessary legal documentation quickly and accurately.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Advised families on applicable laws regarding disposition of human remains.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Ensured compliance with the BAO governing funeral homes.
- Helped families cancel/transfer utilities, credit cards and file insurance claims, just to name a few responsibilities.
- Was in charge of the Health and Safety Committee.
Feed Manager
Buis Beef/VanMarr Farms
Chatham, Ontario
02.2018 - 03.2019
- Assisted in the development of new techniques for managing feed processes more effectively.
- Developed and implemented strategies to ensure efficient feed production and distribution.
- Performed regular inspections of feed products to ensure safety standards were met.
- Identified opportunities for streamlining existing processes by introducing new technologies or automation systems.
- Provided technical support to employees involved in the preparation, handling and storage of feeds.
- Established guidelines for ensuring consistent quality control throughout the entire production process.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Was responsible for the feeding and care of over 600 head of cattle.
Landscape Worker
Adam & Eve Landscaping
Ottawa, Ontario
04.2001 - 09.2001
- Communicated effectively with clients regarding project timelines and expectations.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Removed debris from work sites after completion of each project.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Cultivated soil prior to planting trees or flowers in order to create ideal growing conditions.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Assisted in planting trees and shrubs according to landscape design plans.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Set up lighting fixtures along walkways in order to illuminate outdoor spaces at night.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Planted flowers, bushes, shrubs, trees, and grass.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Arranged shrubs and flowers to create landscape effects.
Horticultural Trainee/Greenhouse Worker
Glasshouse Nursery
Chatham/Ottawa, Ontario
01.1999 - 09.2000
- Monitored plant health and growth progress for various species of trees, shrubs and flowers.
- Maintained a safe and clean work environment by adhering to safety procedures and regulations.
- Identified pests, weeds, diseases, and other problems in horticultural crops.
- Organized materials required for projects such as composts or mulches.
- Planted seedlings into prepared beds following established planting plans.
- Cleaned work areas and maintained grounds and landscaping.
- Sold and delivered plants and flowers to customers.
- Harvested fruits and vegetables by hand.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
Education
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
Chatham, ON06-1999
Some College (No Degree) - Horticulture
Algonquin College
Ottawa, ONSkills
- MS Word, Excel, and Outlook
- Valid Class G driver's license
- Team Collaboration
- Continuous Improvement
- Self Motivation
- Written Communication
- Time Management
- Excellent Communication
- Adaptability and Flexibility
- Relationship Building
- Professional Demeanor
- Task Prioritization
- Reliability
- Multitasking
- Goal Setting
- Attention to Detail
- Problem-solving abilities
Affiliations
- Member of the Catholic Women's League
- Member of the Saturday night choir at St. Francis Xavier Church
- Mother of four, bonus mom to many
- Published author of two books (Willow's Ridge and Country Hearts)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
ASL
Limited
Accomplishments
- Was part of the team when our funeral home received Platinum Status in our Chatham Kent Community Votes.
Certification
- Licensed Funeral Celebrant
- Received certificates in ASL
References
References available upon request.
Timeline
Funeral Director's Assistant/Aftercare Specialist
Reaume Funeral Home Inc.
10.2020 - Current
Feed Manager
Buis Beef/VanMarr Farms
02.2018 - 03.2019
Landscape Worker
Adam & Eve Landscaping
04.2001 - 09.2001
Horticultural Trainee/Greenhouse Worker
Glasshouse Nursery
01.1999 - 09.2000
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
Some College (No Degree) - Horticulture
Algonquin College
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