Gisele Gratton
Edmonton,AB
Summary
Friendly and approachable, with strong communication skills and customer-focused mindset. Familiar with inventory management and cash handling, along with ability to assist customers in selecting products. Committed to providing excellent service and ensuring positive shopping experience.
Overview
18
18
years of professional experience
Work History
Liquor Store Clerk
Athlone Liquor & Beer Store
10.2017 - 03.2019
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
Massage Therapist
Spasation Salon & Spa
06.2005 - 06.2008
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Utilized deep tissue and relaxation massage therapy techniques to provide options to customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Housekeeping Room Attendant
The Meterra Hotel
08.2004 - 06.2005
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Front Desk Agent
Super 8 Hotel
01.2003 - 08.2003
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent/ Hotel Manager
Kozy Inn & Suites
05.2001 - 12.2001
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma - General Business Management
Granton Institute of Technology
Distance EducationCertificate - Massage Therapy
Metro Community College
Edmonton05-2004
Skills
- Cleanliness and organization
- Customer assistance
- Listening and comprehension
- Reliable and responsible
- Multitasking
- Cash management
Languages
English
Full Professional
French
Full Professional
Timeline
Liquor Store Clerk
Athlone Liquor & Beer Store
10.2017 - 03.2019
Massage Therapist
Spasation Salon & Spa
06.2005 - 06.2008
Housekeeping Room Attendant
The Meterra Hotel
08.2004 - 06.2005
Front Desk Agent
Super 8 Hotel
01.2003 - 08.2003
Front Desk Agent/ Hotel Manager
Kozy Inn & Suites
05.2001 - 12.2001
Diploma - General Business Management
Granton Institute of Technology
Certificate - Massage Therapy
Metro Community College
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