LAURA GISELE ALBERT
Anaheim
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
CALIFORNIA ENGLISH
02.2024 - 05.2024
- Promptly greeted and seated guests in accordance to sections to ensure each server had equal amounts of parties and guests. Aided in bussing tables and setting tables with correct tableware prior to seating guests. Communicated closely with the general manager to be informed of any upcoming events or changes in schedules in order to accurately relay information to guests. Position reported to the General Manager.
Hostess
RMD Group
03.2025 - 08.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Supported servers, food runners, and bussers with keeping dining area ready for every guest. Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service. Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Server
THE BLIND PIG
01.2022 - 01.2024
- Diversified responsibilities, including, but not limited to hosting, serving customers, suggesting daily specials, or according to individuals’ requirements and tastes, promoting custom drink lists, etc. Worked well under supervision, solely, and/or under pressure, when understaffed, and/or restaurant was at full capacity. Position reported directly to the General Manager.
Store Manager
YOGURTLAND
01.2020 - 01.2022
- Responsible for the store’s daily operations, including, but not limited to employees’ scheduling and performance, as well as ensuring customer satisfaction. Position reported directly to the store owner. Promotions: from Associate, to Shift Lead, Assistant Manager, and Store Manager.
Education
Bachelor’s of Arts - Psychology
University of California San Diego
La Jolla, CA06.2025
Associate of Arts - Psychology
Santiago Canyon College
Orange, CA06.2023
High School - undefined
Yorba Linda High School
Yorba Linda, CA06.2021
Skills
- Customer Service
- Communication
- Toast
- OpenTable/Yelp
- POS
- Cash handling
- Patience and empathy
- Phone etiquette
Certification
- ServSafe Food Handler’s Card
- ABC/RBS certified
Timeline
Hostess
RMD Group
03.2025 - 08.2025
Hostess
CALIFORNIA ENGLISH
02.2024 - 05.2024
Server
THE BLIND PIG
01.2022 - 01.2024
Store Manager
YOGURTLAND
01.2020 - 01.2022
Associate of Arts - Psychology
Santiago Canyon College
High School - undefined
Yorba Linda High School
Bachelor’s of Arts - Psychology
University of California San Diego
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