Gisela Soares
Brantford
Summary
Accomplished Administrative and Client Services Provider with experience working in fast-paced customer-centric environments. A quick learner, and able to excel looking after a broad scope of accountabilities while maintaining a warm, friendly personality. Seeking a position in a continuous learning environment, with the potential for career growth, and where superior performance is recognized.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Administrator
Medallion Corporation
01.2024 - 05.2024
- Collecting Rent
- Filing
- Resolving Tenants complaint
- Performed general office duties
Custodian
Lullaboo Nursery and Childcare Centre
Mississauga,ON
03.2021 - 01.2022
- Maintained cleanliness and organization across all nursery classrooms and facilities.
- Implemented effective cleaning schedules to ensure hygienic environments for children and staff.
- Trained new custodial staff on safety protocols and cleaning techniques.
- Collaborated with childcare staff to accommodate special events and activities through facility setup.
- Utilized eco-friendly cleaning products to promote a safe atmosphere for children's health.
- Enhanced operational efficiency by streamlining daily cleaning processes and inventory management.
- Developed strong relationships with staff, fostering teamwork and communication regarding facility upkeep.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Receptionist/Office Administration
Mackenzie Medical Rehabilitation
01.2018 - 01.2020
- Proficiency with Universal Program
- Assist Patients with any concerns
- Book appointments
- Handling incoming calls in professional and pleasant manner
Customer / Passenger Service
Swissport
01.2015 - 01.2018
- TAM Airlines
- SATA Azores Airlines
- BRUSSELS Airlines
Cashier
Wow what a deal
01.2014 - 01.2015
- Key Holder
- Assist customers in busy retail environment
- Price merchandise and organize merchandise
Customer Service Representative/Cashier
Cash Converter
01.2013 - 01.2013
- Key Holder
- Fully accountable for increasing sales, ensuring, efficiency and for maintaining the highest retail standards.
- Print daily financial reports and keep the line of communication between employees and head office open.
- Testing, buying, pricing, cleaning, merchandise and selling gold and silver.
- Buy and sale other products such as: laptop, video games console, IPods, etc.
Customer Service Representative/Cashier
Future Shop
01.2012 - 01.2013
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Print daily reports, scanning prices, etc.
Education
High School Diploma -
Liceu Maranhense
Sao Luis, Maranhao BrasilSkills
- Productive, Responsible and Efficient
- Great database skills
- Strong customer service strengths
- Good communication skills
- Swift understanding of corporate culture
- Excellent ability to actively listen to inquiries and find applicable solutions
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Certification
- Bilingual fluency - English and Portuguese
- MS Office Applications, Airlines Systems, Universal Program
- First Aid & CPR/AED Level C, Canadian Red Cross - 2021
- Food Handler Certificate Probe It Food Safety – 2023
- Universal program
- Yard program
Timeline
Property Administrator
Medallion Corporation
01.2024 - 05.2024
Custodian
Lullaboo Nursery and Childcare Centre
03.2021 - 01.2022
Receptionist/Office Administration
Mackenzie Medical Rehabilitation
01.2018 - 01.2020
Customer / Passenger Service
Swissport
01.2015 - 01.2018
Cashier
Wow what a deal
01.2014 - 01.2015
Customer Service Representative/Cashier
Cash Converter
01.2013 - 01.2013
Customer Service Representative/Cashier
Future Shop
01.2012 - 01.2013
High School Diploma -
Liceu Maranhense