GISELA GARCIA
North Hollywood
Summary
I am a confident, experienced, and self-motivated optician with experience working in a fast paced retail setting. I am looking for a company with room for growth and challenging positions where my skills and knowledge can be used and grow. I am crossed trained working in optical and back office.
Demonstrated ability to multitask and address patient concerns effectively, enhancing satisfaction and loyalty. Proficient in bilingual communication, ensuring diverse patient needs are met.
Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Optician
Cedar-Sinai
07.2018 - Current
- Assisting with frame selection
- Checking in inventory
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Going over vision insurance with patients helping them understand materials and coatings.
- Assisting back office techs when help is needed
- Checking orders in when they come back from the lab to make sure prescription is correct and coating are all added.
- Educate patients on how to properly care for contact lens and assist with training
Optician
Montrose Optometry
08.2012 - 05.2018
- Filed claims with vision insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with adjustments
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Scheduled eye exams/ contact lens evaluation
- Pretested patients as well as doing digital retina screening
- In charge of VSP checks
Waitress
Brats Brothers
01.2012 - 11.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- In charge of closing every register/ Making sure money matched during ever shift
Education
High School Diploma -
North Hollywood High School
North Hollywood, CA06-2012
Skills
- Customer service
- Strong multitasking
- Insurance verification
- Greeting guests
- Repairing glasses
- Insurance billing
- Retail sales
- Frame selection
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Optician
Cedar-Sinai
07.2018 - Current
Optician
Montrose Optometry
08.2012 - 05.2018
Waitress
Brats Brothers
01.2012 - 11.2014
High School Diploma -
North Hollywood High School
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