Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gillian Stoddart

Thorold,ON

Summary

Organized Office Manager with noted experience in administrative management and strong customer service skills. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player who is self motivated with decisive nature necessary to also manage independent work. Highly dependable, ethical and reliable. Offering these skills and strong work ethic.

Overview

37
37
years of professional experience

Work History

Administrative Manager

MAC Inc.
08.2017 - Current
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Provide superior customer service skills going above and beyond to exceed client expectations, resolving issues and providing a positive experience.
  • Update reports, manage accounts, and generate reports for company database.
  • Manage sensitive information discreetly, ensuring proper storage and disposal practices are followed at all times to maintain confidentiality compliance standards.
  • Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
  • Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.

Office Administrator

PR Mechanical Services Ltd.
08.2016 - 08.2017
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Coordinated communications, financial processing, timely submission of payroll and union dues, recordkeeping, and other administrative functions.
  • Interacted with customers by phone, email, or in-person to provide information.

Office Coordinator

The Co-operators Insurance Company
10.2008 - 06.2011
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Customer Service Representative

Estee Lauder - The Bay
09.1994 - 01.1996
  • Increase sales and strengthen brand loyalty by providing excellent customer service and product knowledge to clients.
  • Handled all sales, promotions, merchandising and book keeping duties.

Administrative Assistant

Ernst & Young
05.1987 - 02.1994
  • Supported two senior executive partners through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Business Administration

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON

High School Diploma -

Erindale Secondary School
Mississauga, ON

Work Place Safety & Hazardous Materials Handling

WHIMS On Line Training

Skills

  • Customer Service Management
  • Documentation and control
  • Developing Policies and Procedures
  • Office Supervision
  • Organization and Multitasking
  • Recordkeeping and Reporting
  • Relationship Building
  • Schedule Management
  • Hiring and Training
  • Strong written and verbal skills

Languages

English
Native or Bilingual

Timeline

Administrative Manager

MAC Inc.
08.2017 - Current

Office Administrator

PR Mechanical Services Ltd.
08.2016 - 08.2017

Office Coordinator

The Co-operators Insurance Company
10.2008 - 06.2011

Customer Service Representative

Estee Lauder - The Bay
09.1994 - 01.1996

Administrative Assistant

Ernst & Young
05.1987 - 02.1994

Business Administration

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

Erindale Secondary School

Work Place Safety & Hazardous Materials Handling

WHIMS On Line Training

Similar Profiles

CREATE PROFILE
Gillian Stoddart