Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Girum Erko

Girum Erko

Toronto

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in customer service roles at Uber and Lyft. Proven track record of enhancing customer satisfaction through timely deliveries and effective teamwork. Skilled in quality control and safety protocols, ensuring a safe environment while exceeding client expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Uber Passenger

Uber & Lyft
11.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Delivery Driver

Uber, Dordash & Instacart
05.2024 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.

Parking Attendant

Target Park
11.2023 - Current
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.

Chief Site Engineer

Mekasha Ambaw General Contractor
01.2021 - 07.2023
  • Checked technical designs and drawings for adherence to standards.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Oversaw quality control and health and safety matters for construction teams.
  • Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.

Education

Bachelor of Science - Civil Engineering

Dire Dawa University
Dire Dawa
01-2022

High School Diploma -

Ethio-Italy Poly Technical Collage
Ethiopia, Dire Dawa
06-2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Professional Working
Amharic
Native or Bilingual

Certification

Certificate of Participation in Naloxone Training.

G Driving License.

Timeline

Uber Passenger

Uber & Lyft
11.2024 - Current

Delivery Driver

Uber, Dordash & Instacart
05.2024 - Current

Parking Attendant

Target Park
11.2023 - Current

Chief Site Engineer

Mekasha Ambaw General Contractor
01.2021 - 07.2023

Bachelor of Science - Civil Engineering

Dire Dawa University

High School Diploma -

Ethio-Italy Poly Technical Collage

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Girum Erko