Girma Ayanne

Dynamic sales associate with proven customer service expertise at PGS Office Supply, adept at enhancing shopping experiences and driving sales through effective communication and problem-solving skills. Recognized for maintaining organized workspaces and achieving production goals as a Case Pack Supervisor, demonstrating strong time management and team collaboration abilities.

• Excellent and effective communication skills, both written and verbal, with a strong understanding of customer needs and the ability to provide accurate information.
• Exceptional problem-solving skills, enabling quick identification and resolution of customer issues.
• Proficient in active listening to fully comprehend customer concerns.
• Outstanding time management abilities, with a focus on prioritizing tasks and managing time effectively.

I possess over five years of experience in various roles, including customer service representative, sales associate, and employee supervisor, with esteemed organizations such as ASP Security Ltd, Supply Chain Management, Calgary Place Apartments, Concorde Security Company, and G4S Security Company. Throughout my tenure in these positions, I have effectively managed a diverse array of customer service responsibilities. This extensive experience has enabled me to cultivate a versatile skill set, encompassing adaptability, effective communication, strong organizational abilities, and proficient time management.

• Demonstrates excellence in handling inquiries, resolving issues, and addressing customer concerns and requests, whether through phone, email, or in person.
• Skilled at providing service information to clients, building rapport and empathy, and developing strong customer relationships.
• Utilizes technology effectively to manage data and deliver prompt service to clients.