Girlie Marasigan
Edmonton
Summary
Proven leader in the food and beverage industry, with a track record of enhancing team productivity and customer satisfaction at Tim Hortons. Skilled in training and mentoring, with a keen attention to detail, I excel in driving operational excellence and implementing cost-saving measures. Achieved significant improvements in efficiency and service quality, leveraging both hard and soft skills to exceed employer expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CSB Operator
Sofina Foods Inc
11.2022 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of production.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
Documentation Operator
Sofina Foods Inc.
07.2016 - 11.2022
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
Supervisor
Tim Hortons
04.2011 - 07.2016
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Manager Trainee
McDonald's Victory Mall
11.2009 - 04.2011
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Handled Scheduling and Payroll of all service crew.
- Responsible in accomplishing Daily Food Safety.
Assistant F&B Supervisor
Abela &Co. LLC
09.2008 - 01.2009
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled food costs and managed inventory.
2nd Assistant Manager
McDonald's Philippines
06.1999 - 07.2008
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Achieved cost savings by efficiently managing expenses such as supplies purchases and utility bills within budget constraints.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responsible for preparing daily cash sheets and depsit reports.
- Handled different systems such as: scheduling, ordering, food safety, personnel, training, and bm/pm.
Education
Diploma - Accounting And Payroll
QCom College of Technology
Calgary, AB06-2021
Bachelor of Science - Mathematics
University of The East
Manila, Philippines10-1995
High School Diploma -
University of The East
Manila, Philippines03-1990
Skills
- Attention to detail
- Training and mentoring
- Customer service focus
- Food and beverage operations
- Teamwork and collaboration
- Multitasking and organization
Languages
English
Professional Working
Certification
Training Center: Western Canada Fire & First Aid Inc.
Duration: September 18, 2026
Title: Alberta Intermediate First Aid
Training Center: Principle Safety
Duration: July 2026
Title: Fire Extinguisher Training
Training Center: Traincan, Inc.
Duration: November 21, 2020
Title: BASICS Food Safety 3rd edition
Training Center: McDonald's Training Center
Duration: November 26, 2010
Title: Effective Management Practices
Timeline
CSB Operator
Sofina Foods Inc
11.2022 - Current
Documentation Operator
Sofina Foods Inc.
07.2016 - 11.2022
Supervisor
Tim Hortons
04.2011 - 07.2016
Manager Trainee
McDonald's Victory Mall
11.2009 - 04.2011
Assistant F&B Supervisor
Abela &Co. LLC
09.2008 - 01.2009
2nd Assistant Manager
McDonald's Philippines
06.1999 - 07.2008
Diploma - Accounting And Payroll
QCom College of Technology
Bachelor of Science - Mathematics
University of The East
High School Diploma -
University of The East
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