Summary
Overview
Work History
Education
Skills
Projectmanagementexperience
Certification
Volunteer
Reference
Timeline
Generic

Girlie Balbuena

Napan,NB

Summary

Detail-oriented and organized administrative professional in real estate. Skilled in office management, client communication, scheduling, and document handling. 8 years of experience as a Customer Service Advocate, known for delivering outstanding customer service and ensuring customer satisfaction. Skilled in effectively communicating health insurance coverage details, answering queries, and providing exceptional assistance to customers. Utilizes active listening and problem-solving abilities to promptly address concerns and provide appropriate solutions. Collaborative team player with experience as a Service Crew member at Tim Hortons, delivering exceptional service, ensuring cleanliness, and fostering positive relationships with customers and colleagues. Dedicated to consistently exceeding expectations and delivering exceptional experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant (Part-Time)

C21 First Rate Realty Ltd
Miramichi, NB
04.2024 - Current
  • Provide administrative assistance to the broker in managing day-to-day office activities such as handling incoming calls, emails, scheduling appointments, and inquiries from clients, agents, and other stakeholders
  • Managing office operations such as preparation, organization, and filling of real estate documents and ensure that all are accurately completed, signed, and filed accordingly

Service Crew (Part-Time)

Tim Hortons
Miramichi, NB
09.2022 - Current
  • Interacted pleasantly with guests to deliver quality customer service.

Customer Service Representative

HGS - Hinduja Global Solutions LTD.
Alabang, Philippines
06.2014 - 07.2022
  • Managed provider inquiries on benefits and claims, ensuring accurate and timely responses
  • Explained insurance coverage to providers, helping them understand patient benefits
  • Resolved provider concerns efficiently through active listening and problem-solving
  • Collaborated with teams to improve claims processing and maintain high customer satisfaction

Education

Business Administration - Management

New Brunswick Community College
NB, Canada
06.2024

Bachelor of Science - Computer Engineering

AMA Computer College
Philippines
05-2009

Skills

  • Reliability and punctuality
  • Attention to detail
  • Self-Directed
  • MS office
  • Strong organization
  • Integrity and trust

Projectmanagementexperience

Barbeque for a Cause - Fundraising Event, New Brunswick Community College, 11/01/23, Successfully led a team in organizing and executing the 'Barbeque for a Cause' fundraising event, surpassing the initial fundraising goal and raising over $800 for women's and children's emergency support., Developed and implemented a strategic marketing plan, resulting in increased community engagement and attendance, contributing to the event's overall success., Demonstrated effective project management skills by coordinating logistics and fostering a collaborative team environment, achieving seamless execution and positive feedback from stakeholders.

Certification

  • Issued on December 11, 2024
  • Course Provide by: NATIONAL CPR FOUNDATION

Volunteer

  • Janitorial Services at Skyway to Heaven Church
  • October 2022- Present

Reference

  • Pastor Ray Arsenault
  • 506-778-2387
  • Skyway to Heaven Church

Timeline

Administrative Assistant (Part-Time)

C21 First Rate Realty Ltd
04.2024 - Current

Service Crew (Part-Time)

Tim Hortons
09.2022 - Current

Customer Service Representative

HGS - Hinduja Global Solutions LTD.
06.2014 - 07.2022
  • Issued on December 11, 2024
  • Course Provide by: NATIONAL CPR FOUNDATION

Business Administration - Management

New Brunswick Community College

Bachelor of Science - Computer Engineering

AMA Computer College
Girlie Balbuena