Girish Gopalan
Bowmanville,Canada
Summary
Focused on driving customer success through strategic account management and proactive engagement. Leveraged data-driven insights to address challenges and identify growth opportunities, resulting in increased client satisfaction and long-term retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DIGITAL CUSTOMER SUCCESS MANAGER
SAP Canada
Toronto, Canada
03.2023 - Current
- Build and maintain executive-level relationships with customers to drive value realization and adoption of SAP Cloud solutions.
- Analyze product usage to identify risks, proactively address challenges, and uncover opportunities for expansion and renewal.
- Collaborated with cross-functional teams to resolve customer inquiries effectively.
- Fostered strong relationships with clients to enhance satisfaction and retention.
- Managed customer feedback to drive product improvement initiatives within the company.
- Analyzed customer data to identify trends and recommend solutions for issues.
- Conducted regular check-ins with clients to ensure their needs were met.
- Drove customer escalations to resolution by engaging directly with clients.
MARKET DEVELOPMENT REPRESENTATIVE
SAP Concur
Toronto, Canada
09.2021 - 04.2023
- Generated and qualified leads for SAP Concur's travel and expense solutions, collaborating with account executives to drive new business pipeline and support digital transformation goals for clients across North America.
ACCOUNT MANAGER
Hewlett Packard Enterprise
Mississauga, Canada
07.2018 - 09.2021
- Managed a portfolio of strategic enterprise accounts, increasing customer satisfaction and renewals through consultative selling.
- Delivered value-driven solutions aligned with client IT modernization and cloud migration objectives.
ACCOUNT MANAGER
A-Z Mould Inc.
Mississauga, Canada
06.2015 - 03.2018
- Led B2B sales initiatives for a precision tooling manufacturer, developing and expanding client relationships across the automotive and industrial sectors.
SALES ASSOCIATE
Theatrics Plus
Toronto, Canada
09.2014 - 02.2015
- Developed interpersonal and cross-cultural communication skills while providing exceptional customer service in a fast-paced retail environment.
BUSINESS DEVELOPMENT OFFICER
L&T General Insurance Co. Ltd.
Mumbai, India
10.2012 - 01.2014
- Generated and closed new business for general insurance products, advising clients on coverage options and maintaining long-term customer relationships.
Education
POSTGRADUATE CERTIFICATE - MARKETING MANAGEMENT
Humber College
Skills
- Account management
- Strategic communications
- Customer retention
- Customer relations
- Lead Generation
- Upselling
- Escalation management
- Staff mentoring & leadership
- Customer advocacy
- Business development
- Customer relationship building
Certification
- AWS Cloud Practitioner Essentials, Amazon Web Services, 2021
- SAP Digital Sales Professional, SAP Digital Sales Academy, 2023
- Exploring SAP Analytics Cloud, SAP, 2024
- Discovering SAP Ariba Procurement, Sourcing & Category Management, SAP, 2024
- Exploring SAP Business AI Portfolio, SAP, 2024
- Exploring SAP's Strategy for 2025, SAP, 2025
- Learning the Basics of SAP Fiori, SAP, 2025
Awards
- HPE ISR of the year FY20
- HPE 2020 Award of excellence
- SAP Concur Global SMB 2021
- MDR of the month October 2021
- MDR of the month - December 2021
- SDR of the month - February
- 100% Quota achievement in March
Website Portfolio Profiles
LinkedIn, linkedin.com/in/girishgopalan
Timeline
DIGITAL CUSTOMER SUCCESS MANAGER
SAP Canada
03.2023 - Current
MARKET DEVELOPMENT REPRESENTATIVE
SAP Concur
09.2021 - 04.2023
ACCOUNT MANAGER
Hewlett Packard Enterprise
07.2018 - 09.2021
ACCOUNT MANAGER
A-Z Mould Inc.
06.2015 - 03.2018
SALES ASSOCIATE
Theatrics Plus
09.2014 - 02.2015
BUSINESS DEVELOPMENT OFFICER
L&T General Insurance Co. Ltd.
10.2012 - 01.2014
POSTGRADUATE CERTIFICATE - MARKETING MANAGEMENT
Humber College