Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
References
Timeline
Generic

GIRIRAJ VYAS

Toronto,ON

Summary

Experienced Enrolment Services Representative at Seneca with a graduate diploma in Business Analytics & Financial Planning. Excels in addressing inquiries, processing documentation, ensuring privacy compliance, and training staff. Adept at collaborating with diverse teams and arranging advising appointments. Committed to supporting international students' transitions and academic journeys as the International Student Transition Coordinator at Seneca Polytechnic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Enrolment Services Representative

Seneca College
11.2021 - Current
  • Advising current and prospective students, addressing issues, and guiding them to appropriate academic or service areas.
  • Coordinated with various departments to resolve complex student issues effectively and in a timely manner.
  • With over 2+ years of experience, I have demonstrated a comprehensive understanding of college policies and procedures, along with providing training to 14 registration employees
  • Uploading documents to be scanned through PeopleSoft/Synergize to maintain the records for the Registration Office (ensures that the records remain up-to-date and secure)
  • Meets deadlines and objectives while providing cross-functional support to colleagues within the Office of the Registrar during peak periods
  • Participates in College events and activities such as open house events (Winter 2023 & Summer 2023)
  • Maintains composure and patience in difficult customer situations, applying de-escalation techniques and positive customer support
  • Maintains positive working relationship with fellow staff and management
  • Supports students with general knowledge of FCET courses and registration.

Student Ambassador

Seneca College
09.2021 - 11.2021
  • Assisted in troubleshooting, resolving technical issues, and also provided technical assistance (Onecard & MySeneca applications)
  • Responded to student queries and questions in a timely manner
  • Provided excellent customer service to students and visitors on campus in a friendly and professional manner
  • Collaborated effectively with colleagues on the team to ensure smooth operations
  • Provided support at the front desk to help students with inquiries and other needs
  • Carried out any other duties as assigned by the supervisor or management team.

Telephonic Interviewer

Nanos Research
08.2021 - 01.2022
  • Communicated with wide variety of individuals to conduct surveys
  • Demonstrated communication and adaptability through interaction with 500+ potential participants every week by maintaining professionalism
  • Accurately entered data while conducting surveys to ensure the quality of data.

Wealth Manager

Finpeg
11.2018 - 04.2021
  • Developed relationships with key leads as a part of the sales team and managed an AUM of 200M comprising of 400+ clients
  • Develop lead generation, conversion, client engagement, and retention strategies and work closely with the CEO
  • Contributing to the development of customer retention strategies and working towards increasing customer satisfaction
  • Provided service and sales to clients by developing strategies that deepen and grow existing relationships, form new relationships through referrals, and manage/maintain client relation through superior service
  • Identified and analyzed market trends, macroeconomic factors, and regulatory changes impacting investments
  • Developed a predictive model to forecast the performance of a specific financial instrument, such as a stock or bond
  • Collected historical data on the instrument's price movements, as well as relevant economic indicators
  • Articulated value of various financial products, including stocks, bonds, and mutual funds and educated clients on benefits of each
  • Contributed to research which relates the US bond yield curves to the Business and economic cycles in the USA to markets in India.

Education

BUSINESS ANALYTICS & FINANCIAL PLANNING -

SENECA COLLEGE
Toronto, ON
12.2022

MAJOR FINANCE & BUSINESS ANALYTICS -

CHRIST UNIVERSITY
Pune, India
04.2018

Skills

  • Microsoft Office Applications Suite (Word, Excel, Access, Outlook, PowerPoint) and Excel Power User (Macros, VBA, Solver, Index and VLOOKUP’s), Tableau, Peoplesoft by Oracle, Zoom CRM
  • Languages: SQL , Python and R
  • Salesforce: Salesforce Administrator, Salesforce Sales Cloud and Service Cloud, CRM
  • Creating Reports/ Dashboards on Salesforce
  • Proficient in Microsoft Office, virtual meeting software, and databases, with knowledge of Student Information Systems
  • Knowledge of study/work/PR visas and permits
  • Communication and interpersonal proficiency
  • Expertise in Research analysis, statistical analysis and forecasting modeling
  • Ability to provide accurate, effective, and timely support
  • Self-starter with innovative problem-solving skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Marathi
Professional Working
Gujarati
Limited Working

Certification

  • Salesforce Administrator - Foundations, Seneca Polytechnic
  • CISI - Introduction to Invesments

Additional Information

Volunteer Experience -

• Volunteered to be Issues Management, Manager for Seneca Housing Hackathon- 2024

• SMILE Student Mentor

• Supervised a team of 20 students and helped them with their final year project work at Amar Global Investment Advisors

• Collaborated with team of 10 in the development of Portfolio Risk to Reward calculator for MCX


References

  • Cindy Fong, Associate VP, Planning, cindy.fong@senecacollege.ca
  • Aaron Bradely, Manager, Enrolment & Retention Services, aaron.bradley@senecacollege.ca

Timeline

Enrolment Services Representative

Seneca College
11.2021 - Current

Student Ambassador

Seneca College
09.2021 - 11.2021

Telephonic Interviewer

Nanos Research
08.2021 - 01.2022

Wealth Manager

Finpeg
11.2018 - 04.2021

BUSINESS ANALYTICS & FINANCIAL PLANNING -

SENECA COLLEGE

MAJOR FINANCE & BUSINESS ANALYTICS -

CHRIST UNIVERSITY

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