Girgis Girgis

● The General Manager is responsible for directing all functional activities of the club including, membership sales, general administration, customer service and overall operations. The General Manager provides leadership to all area clubs by managing and directing all personnel and staff and serves as the main point of contact for club vendors.

○ Serves as the primary contact for the Regional Manager regarding all club issues

○ Effectively addresses and resolves member issues while maintaining quality control.

○ Sets up, develops, maintains and documents all club processes, procedures and guidelines.

○ In coordination with the Human Resources Specialist, develops and maintains effective club operations through the selection, training, motivation, termination and review of all current and prospective club personnel.

○ Manages and oversees the daily function of Fitness Trainer and ensures that classes are effective and appropriate.

○ Oversees and directs the work activities for Assistant Managers, Shift Leads, and MSRs.

○ Effectively addresses and solves problems that arise relating to members, employees, or operations.

○ Consistently maintains a program for sound employee relations at all levels of the club.

○ Oversees the proper protocol to resolve all member billing related issues.

○ Maintains proper inventory for clubs by auditing supplies and ensuring that all necessary items are stocked and available at all times

○ Processes chargebacks in a reasonable time frame and before their due date

○ Reviews training reports on a daily/weekly basis to ensure accurate entry of data by Business Analysts.

○ Ensures club maintenance, equipment and general repairs are immediately identified, addressed and communicated to the PF-LA Equipment Specialist in a timely manner.

○ Oversees and regularly audits club cleanliness to ensure that cleaning is completed appropriately on a daily basis, both inside the facility and outside the outside area.

○ Addresses all member surveys, complaints, compliments and other issues on Shift Notes in a timely manner.

○ Oversees and monitors all safe and banking functions (including all deposits and credit card usage)

● The Assistant Manager is responsible for directing all functional activities of the club including, membership sales, general administration, customer service, scheduling, cash management and general operations

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

● Responsible for how shift operates. Delegates duties to member service representatives. Dealt with more managerial duties regarding club members.

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Handles all membership items . Toured potential clients around the location. Helped clean the facility.