Giovanny A. Solis
Hollister
Summary
Enrolled at California State University-Monterey Bay, with extensive experience in banking at Wells Fargo. Proficient in customer service and relationship management, leveraging digital banking tools to optimize user experience. Demonstrated success in addressing customer complaints and establishing lasting relationships, alongside expertise in cash handling, and training staff. Committed to driving customer loyalty and upholding regulatory compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Associate Banker
Wells Fargo
Del Rey Oaks
04.2025 - Current
- Resolved customer complaints efficiently while adhering to bank policies and procedures.
- Educated clients on digital banking tools to enhance user experience.
- Established strong relationships with customers, boosting loyalty and retention.
- Maintained compliance with banking regulations and internal policies.
- Collaborated with team members to improve overall customer service quality.
- Assisted customers with account openings and ongoing maintenance tasks.
- Informed customers about features and benefits of various banking products available.
- Provided support for banking inquiries, ensuring clarity in account management.
General Manager
Taco Bell
Hollister
09.2020 - Current
- Oversaw daily operations, ensuring compliance with food safety standards and regulations.
- Managed all aspects of business operations, including budgeting, staffing, and inventory control.
- Optimized labor through effective staff scheduling to meet dynamic business needs.
- Trained new employees on operational procedures and service standards for excellence.
- Fostered collaboration among team members to maintain a positive work environment.
- Resolved customer complaints promptly while upholding high service quality standards.
Bank Teller
Wells Fargo
Hollister
04.2024 - 04.2025
- Processed customer transactions with high accuracy and efficiency.
- Maintained cash drawer accuracy through regular reconciliations.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Cashed checks and verified identification in line with bank policy.
- Performed daily balancing of cash drawer after processing deposits and withdrawals.
- Handled currency and coin orders to ensure teller operations' smooth functioning.
- Ensured security while managing large sums of money during transactions.
- Promoted bank services to strengthen customer relationships.
Education
Associate of Science - Business Administration
Gavilan College
Gilroy, CA05-2025
Bachelor of Science - Business Administration- Financial Planning
California State University, Monterey Bay
Seaside, CASkills
- Customer service and support
- Relationship management and building
- Digital banking tools
- Cash handling and loss prevention
- Business operations
- Staff training and development
- Mobile banking assistance
- New account setup
- Problem solving
- Team collaboration
- Banking regulations
- Educating clients
- Small business operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Public Notary Certification
Timeline
Personal Associate Banker
Wells Fargo
04.2025 - Current
Bank Teller
Wells Fargo
04.2024 - 04.2025
General Manager
Taco Bell
09.2020 - Current
Associate of Science - Business Administration
Gavilan College
Bachelor of Science - Business Administration- Financial Planning
California State University, Monterey Bay