Giovanni Rivera
San Jose
Summary
A highly professional representative well-versed in outreach and engagement. Able to Provide valuable information to prospective students, and enhancing institution's image. Focused on fostering team collaboration and achieving impactful results in dynamic environments. Known for strong communication abilities and adaptability. Experienced with managing customer interactions and food service operations. Utilizes efficient cash handling and inventory management techniques to ensure seamless service.
Overview
3
3
years of professional experience
Work History
Student Ambassador
West Valley College
09.2024 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Mentored students to increase satisfaction and help engage in campus life.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Distributed mail, filed documents, and answered telephone calls.
- Developed essential leadership skills through participation in specialized training programs and workshops offered by the university.
- Strengthened university's presence in community by volunteering at local events.
- Supported recruitment efforts by sharing personal college experiences during open house events.
Concessions Worker
SAP Center At San Jose
08.2024 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Team Member
Jamba Juice
07.2022 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Associate of Applied Business - Business Administration And Management
West Valley College
Saratoga, CA05-2026
High School Diploma -
Branham High School
Campbell, CA06-2024
Skills
- Student engagement
- Activity planning
- Customer service skills
- Student mentoring
- Community outreach
- Relationship management
- Recruiting strategies
- Event management
- Marketing
- Team management
- Decision-making
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Student Ambassador
West Valley College
09.2024 - Current
Concessions Worker
SAP Center At San Jose
08.2024 - Current
Team Member
Jamba Juice
07.2022 - 02.2025
Associate of Applied Business - Business Administration And Management
West Valley College
High School Diploma -
Branham High School
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