Giovanni Rivera
York
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Sentinel Security Plus
01.2022 - Current
- Managed sizeable teams at Budweiser Stage and History, demonstrating leadership in the entertainment industry. Additionally, oversaw team operations within the healthcare division at Michael Garron Hospital
- Managed and motivated employees to be productive and engaged in work.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Drafted infraction response forms, evaluation documents, and praise reports for upper management, showcasing strong written communication skills and attention to detail.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager of Operations
Wild Wing
01.2016 - 02.2020
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
Bouncer
Lost and Found Nightclub
06.2018 - 03.2019
- Confirmed people were not visibly intoxicated prior to entering premises.
- Verified IDs for legal age prior to admission into premises.
- Resolved conflicts and restrained patrons from getting into fights.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Bouncer
Maison Mercer Nightclub
06.2017 - 10.2018
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Improved staff response time with efficient coordination of security personnel during incidents.
Mobile Patrol Security Officer
Titan Security
09.2015 - 04.2016
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
- Reduced incidents of property damage by maintaining a vigilant presence during mobile patrols.
- Improved response times to alarms and emergencies with efficient route planning and timely communication.
Concierge
Iron Horse Security
01.2015 - 08.2015
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Education
Police Foundations
Trios College
Toronto, ON09.2021
High School Diploma -
St Marys Catholic Academy
Toronto, ON06.2014
Skills
- Project Management
- De-escalating techniques
- Organizational Skills
- First Aid / CPR
- Verbal and Written Communication
- Staff Management
- Lead Generation
- Team Leadership
- Customer Relationship Management
- Managing Employee Relations
- Complex Problem-Solving
- Time Management
Volunteer
Volunteer at Global Medic
Certification
Smart Serve Certified
Close Protection Level 2 Certified
First Aid CPR Certified
Timeline
Manager
Sentinel Security Plus
01.2022 - Current
Bouncer
Lost and Found Nightclub
06.2018 - 03.2019
Bouncer
Maison Mercer Nightclub
06.2017 - 10.2018
Manager of Operations
Wild Wing
01.2016 - 02.2020
Mobile Patrol Security Officer
Titan Security
09.2015 - 04.2016
Concierge
Iron Horse Security
01.2015 - 08.2015
Police Foundations
Trios College
High School Diploma -
St Marys Catholic Academy
Smart Serve Certified
Close Protection Level 2 Certified
First Aid CPR Certified
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